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Life Insurance Call Center Representative

$40k – $55k • No equity
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We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
LLQP licensed or willing to get licensed.

Our location
Our offices are located in the heart of Vaughan at Keele and 407.

About our company

At Insurdinary (www.insurdinary.ca) our initiative is to continuously develop in-depth resources to help consumers make smarter financial decisions.

We are proud to say that we have helped thousands of Canadians make informed financial decisions. Whether it be finding life, auto, home, health, travel insurance, applying for the right credit cards or comparing mortgage rates.

All financial resources in one place, Insurdinary.

Insurdinary at a glance

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Insurdinary focuses on Financial Services, Insurance, Finance Technology, Health and Insurance, and Credit Cards. Their company has offices in Toronto and Vaughan. They have a small team that's between 11-50 employees.

You can view their website at http://insurdinary.ca or find them on Twitter, Facebook, and LinkedIn.

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