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IT Support Analyst - Deprecated Nov 11, 2019

$65k – $80k • 0.001% – 0.002%
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We are currently seeking an IT Support Analyst based out of our SF office.  You’ll be responsible for providing stellar front line support for technical issues across all our offices. You will help foster a highly productive and secure work culture as it relates to technology systems, tools, audio/video, employee on/off-boarding and more. This is an amazing opportunity to work with the latest technology, grow, and have a big impact on the success of the product and the company.


Here's what we're looking for
* At least 3-5 years experience working as an IT specialist (ideally at a company with over 100+ total employees)
* Startup experience desirable
* You have experience with helpdesk support and customer service
* You are familiar with Mac and Windows operating systems
* You are familiar with DNS and Email configuration
* You are familiar with Google Apps administration capabilities
* You have a good understanding of AV systems (including Zoom)
* You are inclined to Google things you don’t know before asking someone
* You can build and integrate tools on your own
* Knowledge of shell scripting and linux environments is a plus
* You have a friendly personality and love to teach others
* You are great at communicating with all types of people and personalities
* You love technology and delivering great customer service
* Ability to occasionally lift 40 lbs

Here's what you'll do
* Assist with onboarding new hires, including hardware deployment and administering our SaaS app portfolio
* Support live and streaming all-hands events
* Support and maintain AV systems, build machines, and networking across our office
* Answer and manage support requests
* Help implement IT best practices along with necessary tooling, e.g. ticketing system
* Become familiar with all aspects of our IT environment to help support, maintain, and scale it
* Work with remote offices/IT staff to troubleshoot and resolve IT issues
* Keep our knowledge base and documentation up-to-dateMaintain inventory of equipment, hardware, software, and supplies

Instawork Perks
* Medical/dental/vision insurance 
* Health FSA and Dependent Care FSA 
* Open PTO – take the time you need 
* 401k
* Weekly Lunch, snacks, drinks and fun hospitality events

Instawork Values
* Bias for Action -- We practice high-velocity decision-making, despite encountering ambiguity frequently.
* Act Like an Owner -- We have a strong ownership mentality, because of this, we work smart, hard, and long. Every person on the team has the potential to have a large impact.
* Always Be Learning -- We learn rapidly and eagerly, from different teams within and outside the company. Respectful debate makes our organization stronger.
* Empathy, Trust, Candor -- Being empathetic to our users and each other helps build trust in our community and company, and fosters successful decision-making.

About Instawork

Instawork's goal is to be the essential hiring engine for small to medium-sized businesses across the globe. Our first step toward this goal is to become the "the Uber of Staffing” as our technology enables us to service needs of the massive gig economy. We are well positioned in the hospitality space (think catering companies, multi-location restaurants, hotels, event venues, golf courses) and looking to quickly expand our reach across the country and then the globe. 10% of Americans work in the hospitality industry and staffing is the by far the biggest struggle the industry faces for both the business and the worker. This presents a unique opportunity for a major disruption to the outdated job boards or help wanted signs in the window.

We are making a difference for thousands of businesses in multiple markets and currently looking for top-notch talent that want to change the way brick & mortar and large event venues utilize on-demand talent to fill staffing gaps. Essentially we are enabling gig workers to spend their extra time to make extra money to close the gap on their financial needs.

We’ve been fortunate to be funded by some of the greatest investors in Silicon Valley: Benchmark (Bill Gurley), Y Combinator, SV Angel, Crunchfund, Steve Chen (co-founder of YouTube), Mike Vernal (VP of Product at Facebook), among many more.

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