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Community Support Representative

$47k – $55k • 0.01% – 0.01%
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At Instawork, we strive to be the essential hiring engine for the hospitality industry. Our aspirations are global. We can only do this through hiring excellent people and flawless execution.

We help connect professionals to full-time, part-time, and temporary work opportunities. If you have a curious, passionate, and entrepreneurial spirit, come work with us.

We've been fortunate to be funded by some of the greatest investors in Silicon Valley: Benchmark (Bill Gurley), Y Combinator, SV Angel, Crunchfund, Steve Chen (co-founder of YouTube), Mike Vernal (VP of Product at Facebook), among many more.

Additionally, providing exceptional support that establishes trust for businesses and workers is paramount to our product experience. We believe in providing the highest quality service executed in the smartest, most efficient way.

A Community Support Representative helps people resolve their issues and turn unhappy users into power users. The right candidate is always looking to resolve problems with exceptional communication while building trust in the community.

Requirements for the Job:

1. Resolve complex problems for customers quickly and with highest quality delivery using various support platforms (email, chat, phone)
2. Be able to learn and master multiple internal systems
3. Communicate quickly and effectively to various levels internally and externally

Prefer:
1. 1 year experience in support CRM such as Zendesk, Intercom, Desk.com
2. Bilingual English/Spanish