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India's Largest Neo Banking Platform

Assistant Manager - Customer Service

₹4L – ₹5L • No equity
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As a support manager, you should have a fair technical background along with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals is essential skills to perform well in this position.

WHAT WE ARE LOOKING FOR

  • Manage the customer support and operations team and evaluate the performance
  • Ensure all complaints raised are resolved in an efficient manner
  • Contribute to improving customer support by actively responding to queries by handling complaints and escalations
  • Recruit, train and support Customer Support associate
  • Set specific customer service standards, achieve and maintain TAT & SLA
  • Establish best practices through the entire support process
  • Develop daily, weekly and monthly reports on support team’s productivity, conduct product training
  • Provide customer feedback to the appropriate internal teams

PREFERENCE

  • Proven work experience as customer support and operations manager
  • Hands-on experience with help desk and CRM tools
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • Team management skills

Medical insurance

Hospitalisation expenses, day care procedures, domiciliary expenses, and ambulance charges, besides many others for all family members.

Accidental insurance

Financial protection against uncertainties resulting from an accident.

Employee provident fund

Employees save and grow a fraction of their salary every month for use post retirement.

Gratuity benefits

Benefit paid to the employees who have rendered continuous service for at least five years.

Maternity & paternity leaves

Maternity and Paternity Leaves are time that parents take away from work to care for a newborn child.

Work-from-home friendly

Have total autonomy to work from home few times a month.

Unlimited coffee

Bottomless cups of coffee and happy hours

Free cab rides

Working late? Get Free Cab Rides to and fro the office.

InstantPay at a glance

India's Largest Neo Banking Platform

InstantPay focuses on Financial Services. Their company has offices in Delhi. They have a large team that's between 201-500 employees.

You can view their website at https://www.instantpay.in or find them on Twitter, Facebook, and LinkedIn.

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