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India's Largest Neo Banking Platform

Associate - Customer Service

₹2.4L – ₹2.4L • No equity
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A customer service associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best resources are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

WHAT WE ARE LOOKING FOR

  • Manage large amounts of incoming calls, emails and chats
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers*

Medical insurance

Hospitalisation expenses, day care procedures, domiciliary expenses, and ambulance charges, besides many others for all family members.

Accidental insurance

Financial protection against uncertainties resulting from an accident.

Employee provident fund

Employees save and grow a fraction of their salary every month for use post retirement.

Gratuity benefits

Benefit paid to the employees who have rendered continuous service for at least five years.

Maternity & paternity leaves

Maternity and Paternity Leaves are time that parents take away from work to care for a newborn child.

Work-from-home friendly

Have total autonomy to work from home few times a month.

Unlimited coffee

Bottomless cups of coffee and happy hours

Free cab rides

Working late? Get Free Cab Rides to and fro the office.

InstantPay at a glance

India's Largest Neo Banking Platform

InstantPay focuses on Financial Services. Their company has offices in Delhi. They have a large team that's between 201-500 employees.

You can view their website at https://www.instantpay.in or find them on Twitter, Facebook, and LinkedIn.

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