Digital Transformation Leaders
Customer Support Representative ( Part-time, Remote )€9k – €12k
In Inky, we are looking for fresh blood to join the team to be part of the new digital tool that's helping SME's with their Digital Transformation journey.
Inky is a group of independent consultants from seven countries who worked together with different companies in international projects; today they are working on internet users challenges to make sure that their clients are getting the best of the latest technologies.
Our mission is to digitize your operations for a positive communication of recipients with your brand.
About the challenge
Inky is a technological platform specialized in digital communication and clients management. Expert in programmatic communication, we are in located Paris & Luxembourg and active all over the world with our remote team.
The Customer Support Representative will ensure the following missions:
Support our customers through the following activities:
Onboard customers to our service through our defined onboarding process
Answer questions related to AgentMethods' offerings and service.
Provide customer support via phone, email and online chat.
Respond promptly to customer inquiries.
Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Direct requests and unresolved issues to the designated resource, ensuring the customer need is resolved.
Manage and update the knowledge base and related customer support documents.
Key Competencies and Abilities:
Great interpersonal skills
Excellent communication skills - verbal, written, and listening
Comfortable with the basics of internet technology and small business online marketing
Knowledge of insurance and financial services is a plus, but not required
Problem analysis and problem-solving
Attention to detail and accuracy
Customer service oriented
Stress tolerant (don't worry, 99% of our customers are nice)
Inky Agency at a glance
Inky Agency focuses on Europe and Middle East. Their company has offices in Remote. They have a small team that's between 1-10 employees.
You can view their website at https://inky.agency/