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Mystery Shoppng & Research Services

Mystery Shoppng & Research Services

Consumer perception towards services has changed. The expectations have moved from needs to wants. In spite of having the best infrastructure and offerings businesses have to strive hard because of poor experience .Today consumer experience is become for business growth across sectors.

Infakt address all the touch points in the consumer life cycle to give valuable insights for the brands.

The brand understanding sets us apart, Infakt have thorough knowledge of how the brand ethos translate to business objectives. Every business is studied in detail at brand as well as operational levels, considering the best practices in the industry. Every procedure is drilled down to study its impact and correlation with the objective. A customized approach enables us to translate the gap into actionable feedback
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A London Business School graduate with over 11 years of global work experience at Citibank,GSK & Emcure.Along with Infakt, he has a pet care start-up Vivaldis
Worked for over 7 years in the field of sales and marketing, had my own e-commerce start-up, before being introduced to the world of Mystery Shopping.