Regional Head – Operations - South

The key responsibilities will be to:
• Optimizing the operational efficiency and P&L for the Centers of the region
• Strategically lead multiple operational departments including security, hospitality services, and facilities
• Drive the success of all operational support for Community Management teams
• Directly manage the outsourced facilities team in all the centers
• Implement and measure clear KPIs for each sub-department of facilities.
• Structure an effective training program that enables team members to onboard quickly and successfully
• Accountable for department budgets
• Process management and business Insights
• Manage key processes to optimize the core business, including goal setting and review, and cross-functional meetings designed to optimize member experience
• Leverage analytics to identify & recommend opportunities to reduce OPEX and improve business efficiency
• On an ongoing basis audit key business processes and recommend improvements
• Play a program management role in the city to ensure that the highest priority projects are successfully executed
Experience
• 8-10 years Minimum 5 years of experience in Coworking, hospitality, food and beverage, property management or other related fields
• Strong understanding of building mechanical systems
• Experience opening new business units or commercial properties, etc.
• Deep understanding of building financials in order to continually optimize vendor and team performance
• Experience managing teams located in multiple markets and cities
• A true leader. One who can inspire others to take action and be their best
• Strong written and verbal communication
• Experience presenting to executive level stakeholders to receive the necessary resources for success
• Knowledge in IT infrastructure a plus
• Prior experience in a guest-facing role in a premium 5-star hotel chain is desirable
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