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Accelerating Health Research with an AI-augmented SaaS platform

Customer Success Manager

€40k – €50k • 0.04% – 0.2%
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WHO WE ARE
Inato is an industry leading marketplace that helps expand access to clinical trials for patients. Today, only 10% of hospitals contribute to 75% of trials. Inato is bringing trials to more hospitals and their patients for a modern, inclusive clinical research ecosystem.

We match pharmaceutical company studies with the most capable hospitals in order to improve trial performance and reduce the costs and timelines of clinical research.

We keep the doctors who run clinical trials at the center of what we do — partnering with them and considering their challenges in order to develop a sustainable approach to navigating the complex clinical research environment.

We are already working with leading companies on over 50 major global clinical studies. We have offices in New York City and Paris, and are poised for growth with our recent 14 million USD Series A financing.

Drug discovery is a challenging, intellectually complex, and rewarding endeavor: we help develop effective cures to diseases affecting millions faster and cheaper.

If you are looking to have a massive impact, join us!


💊The role
Your goal is to drive client success. You will be the main point of contacts for our users and will guide them through our product to make sure they make the most out of it.


💊Responsibilities
Project Management: Launch projects with our clients
- Launch the platform for dedicated clinical trials / therapeutic areas
- Coordinate between Inato and its suppliers to make sure project are launched on schedule
- Ensure project success and continuous client satisfaction
- Implement customer success processes

Bring value to our clients
- Work on complex analysis for the client to help them take better decisions
- Solves all problems clients are facing

Improve team performance
- Challenges existing processes
- Improves team standards
- Be the voice of the customers inside Inato to provide inputs to the product roadmap
- Drives roadmap to ensure client satisfaction and scalability of operations
- Challenges other teams to improve performance

Support our users
- Setup and lead onboarding sessions
- Help customer use our product to its full potential. Assist them when they need help to use our product
- Improve tools & processes to be as efficient as possible


💊Minimum qualifications
- Minimum of 1 year experience in client-facing roles for enterprise (tier one) accounts
- Excellent academic qualifications: master's degree from top tier business school or equivalent
- Knowledge of pharma/biotech industry is a plus
- Fluent in English - English is the main language used in the company
- Absolute dedication to our clients: your objective is that our clients love you as much as they love our products
- Exceptional verbal/written communication and influencing skills while presenting to technical and non-technical business audiences
- Highly organized with great follow-up skills
- Motivated by the idea of having a large impact and learning quickly in a fast-growing startup
- Strong technical aptitude, with the ability to rapidly learn new technologies and take advantage of new concepts


💊Bonus if you have
An experience or knowledges of the pharmaceutical/biotech industry


💊Benefits
- Competitive salary
- Competitive equity
- Flexible hours
- High code standards and clean architecture
- Top-of-the-line gear
- Free books and learning material
- Modern free health insurance (Alan blue)
- Luncheon voucher (Lunchr)
- Compensatory time (RTT)
- Gymlib (sport subscription)
- Healthy snacks and drinks
- Internal events (lunch, weekly breakfasts, drinks)
- Office in the center of Paris (Porte Saint-Martin)
- Full transparency internal communication
- A small company with a huge international growth
- 40 ambitious, excellent in their field, humble and friendly colleagues
- Possibility to have a strong impact


Contact
Ségolène Philipon
HR & Talent Acquisition Manager
segolene@inato.com

Meet your team

People you would work with in this role

Raphaelle Mourey

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Business Developer @Inato

Flore Denoix

Avatar for Flore Denoix
2 years experience in Air Liquide Healthcare as BI & CRM analyst then joined Inato as Customer Success

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