Customer Care Associate ($15/Hr + Benefits)

$30k – $32k
Published: 3 weeks ago
Avatar for Imperfect Foods

Imperfect Foods

Grocery items that help reduce food waste—delivered up to 30% less than the grocery store

Job Location

Job Type

Full Time

Visa Sponsorship

Not Available

Relocation

Allowed

Hiring contact

Riegel Cohen

The Role

About Imperfect

Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods.

We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!

Please consider completing the optional Diversity, Equity, and Inclusion (DEI) survey below. Doing so will help keep us accountable to the DEI commitments we have made as a company. By choosing to disclose elements of your identity, you are informing us about our candidate pool and the ways we can continue to improve making Imperfect Foods an inclusive company for everyone. Responses will in no way affect your candidacy for the position you apply for. Information collected will be kept secure and confidential and will be used solely to evaluate our DEI efforts. We thank you in advance for helping us to become a better company for people of all backgrounds.

About the Role:

We are seeking highly motivated problem-solvers who love working with people and are passionate about sustainability and our impact on the world. Ideal candidates will have an upbeat attitude and drive to provide exceptional service. All candidates must be located in Arizona and have the ability to work in a remote, secure environment.

MORE ABOUT IMPERFECT'S CUSTOMER CARE TEAM

Responsibilities:

  • Take initiative to learn the company's products and processes
  • Respond to customer inquiries via phone, email, chat, and text in a fast-paced manner
  • Meet program specific KPI requirements
  • Devise creative solutions to any and all problems that arise
  • Assist customers with varied needs

Skills and Qualifications:

  • Excellent written and oral communication skills
  • 1-2 years experience in a customer service role
  • Highly organized and strong attention to detail
  • Ability to problem-solve and think on your feet
  • Experience with Zendesk or similar customer-service software a plus
  • Impeccable computer skills and knowledge - confidence in your ability to learn new software easily
  • Ability to stay calm in stressful situations
  • Ability to multitask
  • Passionate about product knowledge and delivering a great experience
  • Energetic and excited about mission-driven work to eliminate food waste
  • Must be available to work in a quiet, secure, remote environment - free of distractions

Details of Position:

  • Full-Time Flex schedule (32-40 hours\week)
  • Our team works remotely, must be able to work from home in a quiet, secure space
  • Paid hourly starting at $15.00
  • Open availability required (early morning, nights, and weekends - Exact work schedule will be provided before start date)
  • PTO, 401 k, stock options, health care benefits, and credit towards your Imperfect box!
  • Paid parental leave available up to 8 weeks
  • All offers subject to 60+ day provisional employment period

Physical Requirements:

  • Sedentary work; predominantly involves sitting most of the time
  • Regular work with computers, including keyboards, mouses, and screens

Interview Process:
We use a 3 step interview process. To prepare you for what to expect please see details below.

Step 1: We’ll review your resume and answers to application questions and if we feel you might be a good fit we’ll email you with the details of step 1 which include:
* 40 min timed test answering sample customer care emails
* 1 min typing test
* Home internet speed test

Step 2: Once you’ve impressed us with your flawless typing skills and thoughtful customer responses, we’ll set up a 30 min phone interview. This interview will cover your past work experience, customer interaction examples, work from home experience and more!

Step 3: This is the final step in the interview process - an hour long zoom interview with 2 members of customer care leadership. In this interview we want to get to know you a bit more and ensure a good fit! This interview will expand on your customer care experience and cover goal setting, productivity and more!

Once you’ve completed all steps in the interview process you can expect to hear back from us within a 2 week time frame - one way or the other!

Imperfect's commitment to DEI
Imperfect Foods is steadfast in our commitment to being an actively anti-racist company.
We understand that it is necessary to take ownership and accountability for building an equitable workplace where all members of our organization can truly belong. It is our responsibility to ensure that every department at every level of our business reflects the diversity of the world we live in. We aim to achieve this through our hiring practices and by championing Diversity, Equity, and Inclusion (DEI) programming that fosters a supportive work environment where everyone can thrive and have connections across teams.

DEI programming is available for all employees and we highly encourage staff participation. It is only with everyone’s unique perspectives, experiences, and beliefs that we can help shape a culture of belonging and create an environment where all Imperfectionists are celebrated.

U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

COVID update for on-site employees:
All Imperfect Foods employees must be fully vaccinated to be on-site or at company functions. For roles that require an employee to be on-site to fulfill their job functions: job offers are contingent on providing proof of vaccination (e.g., a copy of a vaccine card or other similar official document confirming vaccination status).

At Imperfect Foods, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19 in our facilities. We provide gloves, masks, and hand sanitizer to all essential employees who must report to work. Before entering our warehouse, employees have their temperatures checked. In addition, we take great care to ensure frequently touched surfaces are sanitized throughout the day and all warehouses are fully sanitized weekly.

We have also implemented an Emergency Sick Leave policy providing full-time and part-time employees 2 additional weeks of paid time off and up to 26 weeks paid leave if they have a confirmed case of COVID-19.

More about Imperfect Foods

Perks and Benefits

Healthcare benefits
Parental leave
Equity benefits
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Funding

AMOUNT RAISED
$47.1M
FUNDED OVER
7 rounds
Rounds
B
$30,000,000
Series B May 2018
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Founders

Ron Clark
Founder • 3 years
Emeryville
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Ben Simon
Founder • 3 years
Oakland
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Benjamin Chesler
Founder • 3 years
Emeryville
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Go to team image

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