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Worldwide standard in MRI biomarkers in routine clinical practice

Customer Success Manager

$40k – $70k
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Main responsibilities:
* Build and maintain a good relationship with our new and existing customers.
* Be first point of contact for new and existing customer questions.
* Realize technical implementation of our software in the hospital by efficient communication with different stakeholders (physicians, MRI techs, IT).
* Assure quality and clarity of clinical results for the correct interpretation by radiologists, neurologists or other physicians.

Other responsibilities:
* Anticipate customer needs and utilize communication skills to facilitate efficient workflow.
* Ensure proper handling of confidential information as defined by icometrix policies.
* Internally report malfunctions, feedback, and suggestions appropriately.

What do we think you need?
* Fit with our values and culture.
* Affinity with hospital workflows.
* Experience in (brain) imaging (CT and MRI) is an asset.
* Knowledgeable of software installation policy and requirements in a hospital environment.
* Use problem-solving skills and appropriate resources to deal with requests and problems.
* Eagerness to learn new things, grow and take responsibility.
* Work accurately and independently as well as within a multidisciplinary team.
* Effective verbal and interpersonal communication skills.

Meet your team

People you would work with in this role

Eline Van Vlierberghe

Avatar for Eline Van Vlierberghe
Life science executive successful in the launch of medical software. Clear focus on client relationships, operational excellence and cross-functional teamwork.

Dirk Smeets

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Work @Icometrix as global responsible for clinical routine

Jan Verheyden

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Femke Podevyn

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Working @Icometrix as Customer Success Manager. - We're hiring!

Icometrix at a glance

Worldwide standard in MRI biomarkers in routine clinical practice

Icometrix focuses on Healthcare. Their company has offices in Cambridge. They have a small team that's between 11-50 employees.

You can view their website at http://www.icometrix.com or find them on Twitter and Facebook.

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