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AI-powered customer service for airlines (Techstars '17)

Cognitive Solution Architect at ICM Hub

$60k – $100k • 1.0% – 3.0%
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ICM Hub provides an artificially intelligent (AI) solution to help airlines, who have trouble keeping up with increasing, frequent customer inquiries. ICM Hub provides automated, first-class and AI-powered customer interaction, so that the service personnel can focus on the difficult customer conversations. It's bot solution has already been launched with LATAM Airlines and topbonus loyalty (an Etihad Airways Company).


ICM Hub's bot platform is designed the way to interact with a traveller through a conversational mobile interface. The heart of our solution is using natural language to automatically respond to user questions, walk users through processes or information, and even hand-hold users to make decisions about their trip. During conversations we can track and store customer information to learn more about our users, guide them through processes based on their unique situation, or process their information to help them take action and book add-ons to their itinerary.

To learn more about our product: icmhub.com


We are building something that’s never been built before for airlines. Our product, an intelligent agent that we call Uhu, and works on their behalf to answer any traveler questions across different language. We integrate with the various platforms the businesses use for their back-end & distribution (e.g. Amadeus & Sabre), and we give the user the freedom to interact with us through various communication platforms (e.g. Webchat, SMS, Facebook Messenger). If our bot doesn't know the answer, it seamlessly brings in a human agent.


ICM HUB was started by a team of 3 co-founders with a shared vision. You'll be working directly with our CTO Alex. We’ve worked hard to create an environment that’s transparent and a culture that’s both supportive & motivational. We believe challenges are a chance to grow.


If you're the right person, you will have experience with:
- Node.js Express App/API Development
- Vanilla JavaScript Development
- Angular.js 1.2, HTML and CSS
- MongoDB or similar document based data store
- Microsoft Azure (App Service and VMs)

BONUS SKILLS (would be advantageous)

Experience with:
- Machine Learning
- Python
- Jupiter notebooks
- Github


- Be part of an early team for a global business opportunity
- Work on new product
- Self-managed and flexible schedule
- Travel the world & see interesting places (we are in the travel space)

Meet your team

People you would work with in this role

Oliver Cox

Avatar for Oliver Cox
An experienced developer and technical leader with a proven track record in developing and implementing software solutions.
co-founder & CEO @ICM Hub, previously co-founder @nextSociety, SAAS & BizDev. Worked at @Ernst & Young, SAP and BMW. Emory MBA '07. Avid skier!

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