Cloud Operations Engineer

Job Summary

The Cloud Platforms organization is responsible for: deployment automation, SaaS operations, internal and external SaaS infrastructure, IT, security and cost management. The Cloud Operations Engineer and IT has responsibility for all aspects of the Production lifecycle of assigned services, support, solutions or products within operations to meet the needs of our customers, company, and the market. The Cloud Operations Engineer and IT position includes all activities during the production lifecycle, while meeting the policy, guidelines, quality standards and customer’s expectations.

Duties and Responsibilities

• Work closely with Quality Assurance, Professional Services, and Technical Support to resolve issues that will affect the success of the assigned product offerings and schedules.
• Review all product documentation for accuracy and usefulness to product support staff and customers.
• Provide CTO with regular status reports on development projects. Document and publish all policy and procedures on corporate intranet.
• Provides ongoing development, feedback, coaching, and mentoring to direct reports
• Assigns staff to project teams, manages staff participation in the project teams.
  
• Mentors and coaches staff for succession to next levels.
• Establish appropriate policies and procedures that help drive reliability and customer trust.
• Key contributor to strategy development and implementation.
• Interacts with and influences top executives as needed.
• Solving complex, cross-organizational issues.
• Strategic thought leadership around release, operations and infrastructure as well as the applicable processes and standards.
• Provide leadership and instruction to a senior team of managers specifically with respect to strategy, organizational effectiveness and the establishment of a truly scalable customer-service oriented organization.
• Promote emerging technologies and approaches for improved product operations and infrastructure capabilities as appropriate for our businesses.
• Develop an effective operations organization to be located in numerous offices throughout the world.
• Strong communicator with solid presentation skills who can represent this organization at all levels.
• Tracking and developing compliance and security standards.
• Managing escalation processes and incident management systems for efficiently reacting to service availability and quality issues.
• Ensure that the emerging breadth of production Autodesk cloud based applications and services are a best-in-class experience for our customers.
• All other duties and responsibilities as assigned.
• Knowledge, Skills & Abilities

Education and Training

• MA/MS and BA/BS in Computer Science, Information Technology, or technical field strongly preferred.
• Masters Degree in Engineering, MBA, or Computer Science desired.
• Experience
• 10+ years of professional Internet work experience, ideally in global management and operations of highly trafficked customer-facing applications
• Proven track record in deploying automation, SaaS operations, internal and external SaaS infrastructure, security and cost management.
• Experience in recruiting, hiring, and training diverse personnel focusing on high performance and professional development
• Experience interacting and collaborating across all levels of the organization, customers, and external contacts with a professional demeanor and diplomacy

• Skills and Abilities

• At least 3 years of experience in AWS cloud.

• Strong ability to organize, prioritize, and make decisions.

• Proven ability to communicate effectively with executive management.

• Action oriented, decisive approach to work required, with the willingness to take a hands-on role when needed to ensure the deliverables are met on time.

• Detail and results oriented.

• Proven ability to manage multiple projects and meet deadlines.

• Ability to balance short term tactical decisions with long term strategic thinking.

• Demonstrable experience in providing leadership in changing, ambiguous and challenging situations.

• Track record of positive interaction with multiple development groups and product owners.

• Experienced user of the AWS, Open Source, SaaS monitoring tools, high scale databases and cloud computing platforms.

• Understanding of some current technologies, including but not limited to Java, Linux, Apache, C++, Hadoop stack, HBase, MYSQL, XML, HTML5, CSS, and other technologies needed as platform scales.

• Good general knowledge of Internet technology and software development lifecycle, including current industry trends and their application.

• Good grasp of CI/CD pipeline in the Cloud Infrastructure.

• Solid understanding of technical issues and opportunities related to modern cloud infrastructure and operations.

• Excellent written and verbal communication skills.