Property Rental Management Company for NRIs
Operations Head₹30,000 – ₹40,000
Job description – Operations Head
i.The Operations Head will be a crucial team member of our organization accountable for Operations in multiple cities.
ii.He/She will work on all areas of the organization, with a special focus on all-around execution.
iii.Will be accountable for handling house owners from onboarding. Will work with Operations Managers and associates to deliver high quality experience.
iv.Will be involved in key strategic org-wide initiatives.
v.Deliver results - day to day operational tasks without compromising safety, efficiency and quality.
vi.Handle the exception scenarios objectively
vii.Handle customer escalations
i.Collaborate with Sales Team and ensure that House owners onboarding is completed in time and with quality
ii.Ensure that along with Operations team, tenant search for every property under Housewise effective and efficient, resulting in quickest possible tenant move in
iii.Ensure along with operations team, that property inspections are completed in time and with quality.
iv.Capture and track all process compliances, quality and productivity metrics
v.Coordinate deliverables and work to reduce operating costs.
vi.Maintain metrics, reports and process documentation & accurate tracking of the ongoing tasks.
vii.Maintain high team morale.
viii.Should be able to individually define and document processes.
ix.Coordinate between team, property owners and tenants.
x.Keep the process documents and SOPs upto date
xi.Collaborate with HR to hire best quality Operations team for all levels
xii.Provide thought leadership to be able to rapidly scale operations
xiii.Open Operations in new and unfamiliar cities
Required Candidate profile
Qualifications & Skills Desired:
i.At least 4 years full-time work experience in Operations field, must have liking for creating a new organization.
ii.The candidate should be a good listener, with meticulous attention to detail and should demonstrate good ownership over given tasks.
iii.Preferred but not mandatory- Entrepreneurial experience which might/might not have been successful.
iv.Ambitious, curiosity and passion for learning.
v.Should be highly process driven and demonstrate high degree of ownership.
vi.Superior analytical skills, with demonstrated ability to dive in and quickly understand root cause and identify scalable solutions.
vii.High attention to detail and proven ability to manage multiple, competing priorities simultaneously.
viii.Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment.
ix.Strong communication and negotiation skills with a high degree of ownership
x.Must be a good team player.
xi.Women willing to restart their career are welcome to apply.
xii.Must have led teams.
xiii.Should have been in customer facing roles and have consumer obsession.
xiv.Ability to inspire and get the work done, in person and with remote teams.
xv.Hands on approach to managing operations.
Since Housewise is an ambitious startup, candidate is expected to be able to work hard and smart.
Housewise.in at a glance
Housewise.in focuses on Real Estate, Property Management, and Residential Real Estate. Their company has offices in Bengaluru, Delhi, Gurgaon, Pune, and Hyderabad. They have a small team that's between 11-50 employees.
You can view their website at https://housewise.in