Our restaurant and hospitality solutions fit seamlessly together
Global Director of Billing & Collections
The New Tech for Restaurant and Hospitality
HotSchedules Now Powered by Fourth is the first global cloud-based intelligent back office platform in the restaurant and hospitality industries. We’re no ordinary software company! We pride ourselves on the culture we have created and work hard to ensure this is never compromised. This is a place where our people want to work; where they enjoy and develop in their roles; where our people pull together to work as a team and ultimately be a company we are all proud to be a part of.
By developing innovative products, building relationships with our customers and enabling great careers; we are focused on building lifetime loyalty with our customers and each other. The vast majority of us have worked within the industry; we believe we need to be passionate about and have experienced the industry in order to help our customers grow their businesses successfully.
When recruiting, we look for those who want to join our journey; those who want to be a part of our personality and culture; those who are professional; have energy, enthusiasm, and ambition, are entrepreneurial and those who can show they can live by our company values each day. Working at Fourth + HotSchedules provides an opportunity to build a successful career where our people develop and grow in a dynamic, fast paced environment.
Overview: The Global Director of Billing & Collections provides strategic vision and leadership for billing & collections integrity & reporting across the organization. The Director will be responsible for developing and implementing short and long-term plans, practices, and objectives to ensure the smooth flow of revenue transactions and communications, improving revenue, delivering compliant billing, and ensuring that effective levels of service are being provided. About the Role: · Direct and oversee the global AR and billing, which includes execution of monthly global AR close, management of team schedules, activities, and individual and collective performance objectives· Review and interpret terms and conditions of revenue contracts to confirm validity and accuracy of associated billing· Supervises and direct the effective and timely preparation of monthly invoices, accurate monthly billing adjustments, and the response to and resolution of customer billing questions and discrepancies.· Partner with IT and cross-functional business owners to drive key system initiatives and improvements· Acts as a resource for others in the approach, research and resolution of complex and/or escalated billing questions and discrepancies, including providing direction or interacting with customers to resolve customer billing issues. · Reviews various billing system reports to identify billing discrepancies. Makes corrections as appropriate to ensure accurate billing, following standard operating procedures. · Ensures that cash receipts are properly processed and posted to customer accounts following standard operating procedures. Directs others or is involved in research where necessary to resolve differences or unidentified payments. · Acts as a resource and subject matter expert for other business functions including credit and collections, customer service, and operations, answering questions and providing training and support on billing issues.· Ensures the acceptable resolution of billing issues in a timely and effective manner, exercising judgment and discretion as appropriate. About You: · Recent, relevant experience managing billing and financial operations teams in a SaaS environment· Significant experience with NetSuite (or similar ERP system) and SalesForce· Proven ability to perform strategic planning and priority setting for a geographically diverse billing team in a high-growth, fast-paced environment· Demonstrated track record for delivering process efficiencies and solving problems· Strong leadership skills with a proven success engaging with and motivating direct reports· Detail-oriented with a strong background in accounting and knowledge of GAAP· Excellent communication skills both written and verbal, and interpersonal skills· Mentally agile, with excellent analytical and problem-solving skills· Ability to manage multiple projects concurrently
Mentorship and career development
Women's initiatives and networking group
HotSchedules at a glance
HotSchedules focuses on Mobile, Hospitality, Restaurants, Hotels, and Retail Technology. Their company has offices in San Francisco, Austin, and Alpharetta. They have a small team that's between 11-50 employees. To date, HotSchedules has raised $20M of funding; their latest round was closed on April 2015.