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Build maps that see and reveal changes

Growth Engineer

$100k – $145k • 0.1% – 0.4%
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Our Vision
Hivemapper is modern mapping infrastructure. Our machine vision powered mapping tools help forward thinking teams build smarter maps. Maps that see changes. Maps that understand. Some of the world’s most important organizations trust Hivemapper to build their maps that can see.

What we need
As we improve our technologies in speed, accuracy, information content, flexibility, and many other ways, we only have room for smart, ambitious people with at least some entrepreneurial blood running through their veins

Who we are
With just under 20 employees, we are proud to have multiple PhD’s, and alum from top schools like Stanford, UC Berkeley, and Carnegie Mellon lending their expertise to our product and business. Hivemapper is a team of mathematicians, designers, programmers, and scientists from well-known companies like Palantir, Mapbox, and Yahoo, working together to create a modern mapping platform fed by a network of videos. Our work is fast-paced, collaborative, and cross-disciplinary as we focus on solving truly challenging problems. Our team and tech are growing rapidly, we encourage skill development and learning new things, and we love to promote leaders from within.

What you’ll do
Hivemapper’s Growth team is looking for people interested in helping to scale our presence across both the Government and Commercial sectors. This would involve working with our existing technical Growth team to support and enable our customers around the world. You would be the point person for enabling our customers to rapidly onboard and scale their use of Hivemapper, resolving technical challenges our customers run into, and helping improve our platform alongside our core Engineering team to better serve all of our users. All members of the Growth team work in both the Government and Commercial verticals and must be comfortable supporting multiple different opportunities and projects at once.

Key responsibilities include:
∙ Work closely with the Growth team to own customer technical needs
∙ Debug customer issues on the fly via phone, webex, and in-person
∙ Distill issues from customers to provide a clear view of pain points to the Engineering team
∙ Identify ways to streamline the Hivemapper deployment process
∙ Build integrations to external systems to better ingrain Hivemapper in the customer’s workflows
∙ Manage/support internal and external Hivemapper installations
∙ Whether with the team or flying solo, be comfortable supporting every level at a customer organization

At the end of the day, you will be responsible for ensuring technical success of Hivemapper in the customer space.

What we’re looking for:
∙ 2+ years working on similar technical deployment use cases.
∙ Also looking for candidates with 8+ years for more senior version of this role.
∙ Clear and direct communicator both with customers and internally at Hivemapper - We aren’t looking for a person who makes everything always sound great even when it isn’t. We all do better when we’re operating with accurate information.
∙ Able to operate independently and as part of a team with the broader Growth and Engineering teams.
∙ Comfort with cloud infrastructure, specifically AWS EC2, S3, EFS, etc.
∙ Knows how to run a customer through the debug process to get to the bottom of an issue.
∙ Software development or technical background working in Linux environments.
∙ Experience with scripting (Bash, Python, or similar) and MongoDB.
∙ Travel will be required for this role, but expected to be less than 25% of the time (with the occasional surge).

Bonus Skills:

∙ Experience with C++, OpenGL/WebGL, React, TypeScript, or Node.js.
∙ Familiarity with GIS workflows and tools.
∙ Familiarity with various visual collection platforms: camera systems, LiDAR data, video formats, collection metadata, drones, etc.
∙ Active US Government Clearance.
∙ Part 107 drone pilots license.

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