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Creative, Dynamic and the fastest growing space in APAC

Location Manager [International]

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[International placement - 2 year contract]

Join our young and dynamic team at one of our locations outside of Hong Kong and have the chance to learn and accelerate your personal growth in an entrepreneurial and creative environment.

About the role

Are you adventurous, keen and open on exploring opportunities around APAC and eager to work in a dynamic environment? If so, this could be an excellent opportunity for you. We are offering a 2 year placement program at one of our locations across APAC. This position would require you to be permanently relocated to a Country around SEA, focusing on growing and running the daily operations at one of our gorgeous spaces.

This role suits someone with ambition - not necessarily with years of management experience but an enterprising problem solver with a good track record of generating revenue, daily operations and people management skills.

Goals and objectives

Drive the business to achieve our goal of having the most welcoming and lovely coworking space
Oversee daily operations of the Hive locations in your designated country
Encourage the team to outperform across all the activities such as Events, Social Media, Sales and Customer Service
Build a creative and collaborative community through events and personal interactions
Develop great relationships with members
Manage, maintain and creatively find opportunities to generate and increase revenue

Duties and responsibilities

Solve escalated member-related issues to help foster a collaborative community
Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered within the region
Oversee events across all locations to ensure a good balance of different types of events and ensure a great experience for both Hive members and non members
Obtain, analyse all locations P&L reports on a weekly, monthly and annual basis and compare with previous months
Prepare monthly Manager’s Report and share internally to relevant stakeholders
Work closely with the Finance team to ensure the country’s finances are up to date
Identify, follow up and resolve any issues, such as cleaning, IT related issues, electrical equipment and so forth
Manage all operations & maintenance to ensure the highest level of member experience
Manage, inspire, support and guide your team to achieve set goals and targets
Identify knowledge gaps, and where necessary train and/or arrange training with People Team
Provide learning and development opportunities, and make recommendations to promote star Associates
Hold one-to-one meetings to track individual performance on a monthly or quarterly basis with the People Team
Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up to date with any process changes

Experience and requirements

University degree holder is an advantage but not a must
Experience in at least one area - start-ups, hospitality, F&B. operations or any other relevant area
A minimum of 3+ years experience in managing a location or P&L of a business
Natural passion for creative business
Outgoing and naturally good at engaging with customers
Polished personal presentation and communication skills
Ability to handle pressure and fast thinking
Attention to detail and plenty of initiative
Very strong commercial mindset
Fluent in written and spoken English, any additional language is a plus

Critical competencies for success

It’s all about the people! Working as an Location Manager means always being attuned to people’s needs and always having a customer-centric mindset
Getting the job done – no matter the cost, is critical.
You should be a practical, creative, fast-thinker who is constantly on their feet and aware that others are counting on you!
Multi-tasking should be a breeze for you
A natural born charmer, persuasive, logical and thinks out of the box!
You must be an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even in front of those who are superior to you
You should be able to translate trends into actionable ways that anticipate customer and market needs
Be familiar with the startup ecosystem and up-to-date on daily happenings in your city
Fired up about the Hive; you are ready to live, eat and breathe the Hive, spreading the love to everyone you encounter

The Hive is an equal opportunity employer

Other benefits include marvelous weekly happy hours, discounts at various restaurants, gyms and events hosted by influential leaders or companies, and quite possibly with hard-work and dedication, becoming part-owner through our share options programme.

To apply please provide: covering letter, up to date CV, expected salary and availability

Hive Hong Kong at a glance

Creative, Dynamic and the fastest growing space in APAC

Hive Hong Kong focuses on Coworking. Their company has offices in Hong Kong. They have a mid-size team that's between 51-200 employees.

You can view their website at http://www.thehive.com.hk

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