User Support Specialist

Who We Are

Highre is building the video-first virtual career fair platform, helping universities and businesses move job fairs online, seamlessly. Our mission is to democratize the access to talent and opportunities no matter where they are.

With the pandemic, we are getting more attention and growing fast as the world is rapidly moving into the virtual world. We are working with some of the top universities in the world including Columbia University, UCLA, UC San Diego, Bryant University, Florida International University, The American University in Cairo and more, and the employers like Google, Nestle, FBI, Amazon, Disney, Netflix and many of the top names are attending as exhibiting employers.

We are looking for a part time User Support Specialist who can grow with us throughout the various growth phases of our team/product/company.

What You Will Be Doing (simultaneously or/and in phases):

1. User Support
   Respond to user support emails from students and employers
   Communicate with the engineering team to resolve product/engineering-related issues and/or requests
   Support Head of Operations to manage project timeline, processes and tasks

2. Process & System
   Optimize the user support processes
   Creating an efficient user support system

3. Other support work
   Research
   Occasional virtual career fair support

Who You Are:
Professional level in English
You get sh*t done!
Passionate about helping people
You are a quick learner
You are creative, curious, and self-motivated
You are organized, detail-oriented & disciplined

Plus If You Are:
Previous experience in helping people work with softwares
Available between 9am and 6pm Pacific Time (doesn’t matter where you are actually located)

What You Get:
Working with a truly global & fast growing team with diverse backgrounds!
Work with the world’s best universities and employers as customers
Get plugged into the network of the world’s best startup accelerator, Techstars
Steep learning curve - ABL! (Always Be Learning). We provide all the resources we can
Be in the fastest growing industry with the rookie startup already gaining the presence!

Send your resume to [email protected]!