Full-cycle conversational commerce platform
Customer Success Lead (Singapore-based only)$4k – $8k
Note: This role is open only to Singaporean, PR and LTP holders.
We are looking for Customer success Manager who is a champion not only in customer support but also account management and business development with a minimum of 3+ years ex.
- Develop and execute a 360 degree customer success strategy to promote customer loyalty and retention
- Build a framework and establish customer support practices, including live customer support and knowledgebase
- Be the product champion, and get involved in all aspects of the development lifecycle to keep updated on the latest features and enhancements introduced
- Think from the customer's point of view and identify areas of improvement from the product and support perspectives, including enhancements, bugs, tips and tricks
- Develop strong customer relations and be the go-to person for the customer Work closely with the Growth and Marketing teams to feed insights, learnings and voice of the customer
Note: Customer service is a small subset of Customer Success. We need a champion who proactively manages all customers, ensures their activation and ultimately tie it to increase revenue/customer (This is a key mindset)
- Strong interpersonal skills, both verbal and written
- Technical aptitude and ability to learn software programs
- Problem-solving skills and ability to identify tricks to help customers
- Experience working with core teams within an organisation - development, testing, marketing
- Data-driven and analytical thinking
- Good to have fluency in Chinese, Thai, Bahasa, Malay, Vietnamese or Tagalog.
*Important note for applicants *
- while applying, please add a cover letter, detailing your understanding of day to day tasks for a Customer Success Manager and your past experience that makes you a good fit for this.