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Full-cycle conversational commerce platform

Customer Success Lead (Singapore-based only)

$4k – $8k
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Note: This role is open only to Singaporean, PR and LTP holders.

We are looking for Customer success Manager who is a champion not only in customer support but also account management and business development with a minimum of 3+ years ex.

Key Responsibilities:

  • Develop and execute a 360 degree customer success strategy to promote customer loyalty and retention
  • Build a framework and establish customer support practices, including live customer support and knowledgebase
  • Be the product champion, and get involved in all aspects of the development lifecycle to keep updated on the latest features and enhancements introduced
  • Think from the customer's point of view and identify areas of improvement from the product and support perspectives, including enhancements, bugs, tips and tricks
  • Develop strong customer relations and be the go-to person for the customer Work closely with the Growth and Marketing teams to feed insights, learnings and voice of the customer

Note: Customer service is a small subset of Customer Success. We need a champion who proactively manages all customers, ensures their activation and ultimately tie it to increase revenue/customer (This is a key mindset)

Skills:

  • Strong interpersonal skills, both verbal and written
  • Technical aptitude and ability to learn software programs
  • Problem-solving skills and ability to identify tricks to help customers
  • Experience working with core teams within an organisation - development, testing, marketing
  • Data-driven and analytical thinking
  • Good to have fluency in Chinese, Thai, Bahasa, Malay, Vietnamese or Tagalog.

*Important note for applicants *

  • while applying, please add a cover letter, detailing your understanding of day to day tasks for a Customer Success Manager and your past experience that makes you a good fit for this.

jumper.ai at a glance

Full-cycle conversational commerce platform

jumper.ai focuses on E-Commerce, Payments, and Social Commerce. Their company has offices in Singapore and Mumbai. They have a small team that's between 11-50 employees.

You can view their website at http://www.jumper.ai or find them on Twitter, Facebook, and LinkedIn.

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