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We use conversations to make business buying frictionless, more enjoyable, and more human

Account Manager, Growth

$65k – $85k AngelList Est.
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About Drift

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster. More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms. Our mission is to use conversations to make business buying frictionless, more enjoyable, and more human.

About the role

As part of the Growth Account Management team you will be selling into to our top accounts within our Ideal Customer Profile (ICP). You will build and implement account plans to deliver maximum revenue potential while ensuring customer ROI. Our Account Management team has grown from strength to strength through team collaboration, dedication to our customers, and a collective desire to learn and grow both professionally and personally.

What you’ll be doing on the team:

In one month you'll

  • Attend comprehensive organization training and learn the Drift story, how we work and our goals for the future
  • Experience an in-depth product training, including learning how to use the product for your own business
  • Have 1:1 meetings with your direct manager and meet with other key players
  • Interact with your Account Base and shadow colleagues
  • Build relationships internally with Customer Success and Support to provide the best experience for your customers
  • Own the identification of expansion, upsell and cross opportunities
  • Learn the buyer personas and formulate creative outreach (we're big GIF fans here!)
  • Maybe even close your first deal!

By month 3 you'll

  • Master Drift product and have a deep understanding of the industry
  • Fully understand our internal ecosystem and be able to collaborate cross-functionally to provide the best in class sales process
  • Continue to execute conversational selling tactics and value-based Account outreach
  • Build pipeline through well-crafted prospecting messages into your Account Base
  • Prepare and present software demos and successfully guide customers through the buying process
  • Keep learning about the ever-changing industry
  • Work toward hitting a fully ramped quota

By month 6 you'll

  • Build and manage a strong pipeline of upgrade, expansion and cross-sell opportunities and provide accurate sales forecast through Salesforce
  • Drive complex deals from initial contact through close within a fast paced environment
  • Master conversational sales and marketing practices
  • Beat your ramped quota!
  • Work with your manager to identify a plan of continued growth
  • Bring your thinking, strategy and ideas to the team to advance our creative culture and vision for the future.

About you and what type of skills you’ll need:

  • Minimum 4 years of closing experience in a SaaS technology company
  • Experience with managing and growing Accounts
  • Consistent track record of quota achievement
  • Experience in a fast paced and high growth companies
  • Strong sales fundamentals, business & sales acumen
  • Ability to work individually and collaboratively within a team environment
  • Tech savvy and eagerness to learn new technology and practices
  • Bachelor's degree or comparable experience

Drift is committed to being an equal opportunity employer.

We know that applying for a new job can be intimidating. But guess what? At Drift, there is no such thing as a “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills. Take it from our CEO.

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! Whatever skills you bring to the table or background you’re coming from, we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!

Drift is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at disabilities@drift.com

Location
Boston
Job type
Full-time
Visa sponsorship
Not Available
Hiring contact

David Cancel

Avatar for David Cancel

Health, dental and vision plans

At Drift we offer employees and their families top of the line health insurance to ensure that they are taken care of outside of the office.

Parental leave

At Drift we want to support anyone starting or growing their families. Primary caregivers receive 12 weeks of fully paid leave with a 4-week Return to Work Program, and our secondary caregivers receive 4 weeks of fully paid leave.

Equity benefits

We grant stock options because we believe every employee should be an owner at Drift and share in the value we are creating together.

Work-from-home friendly

Drifters are offered a number of work from home days throughout the year to help simplify scheduling and ease the burden of commuting.

Generous vacation

Every employee is given 15 PTO days in year one, and 20 days starting in year two.

Free, catered lunch - every day

Yes, every day!

Wellness benefits

We want to give employees as many tools as we can to continue to keep them healthy and active! This includes ClassPass and local gym discounts, in office workouts with Inner City Weightlifting, standing desks, and a Healthy Rewards program.

Professional development

We offer Drifters multiple professional development opportunities including a Mentor Series, where external guests come in for fireside chats. Additionally, we hold in-office career development workshops multiple times a year for employees.

Camp drift

Every summer we take a few days as a team and head to Western Massachusetts for Camp Drift, an all company off-site at a summer camp filled with activities like zip-lining and canoeing, so that we could celebrate the summer and be together.

Sabbatical

After three years every Drifter is entitled to a month long sabbatical to rejuvenate, gain knowledge and pursue their interests.

Dedicated diversity/inclusion staff

We continuously seek more diversity in our talent pool because we believe that true innovation reflects varying perspectives, skills, and backgrounds.

Casual dress

Everyone at Drift has a different style and we want you to bring that to work every day, so as long as you consider it appropriate for the workplace, you're good to go!

+5 more

Drift at a glance

We use conversations to make business buying frictionless, more enjoyable, and more human

Drift focuses on Internet, SaaS, Enterprise Software, Sales Automation, and Apps. Their company has offices in San Francisco, Boston, Seattle, and Tampa. They have a large team that's between 201-500 employees. To date, Drift has raised $107M of funding; their latest round was closed on April 2018.

You can view their website at http://www.drift.com or find them on Twitter, Facebook, and LinkedIn.

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