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Primary care in your pocket. Just what the doctor ordered.

Patient Advocate/Customer Experience

$55k – $65k
Apply now
How to Apply: to be considered, please copy and paste this URL into your address bar and complete the form: airtable.com/shraNVLrbMQMfCgjd

About HeyDoctor
At HeyDoctor, our mission is to make healthcare more affordable and accessible for all Americans. People can get treated by a doctor in minutes or hours on the HeyDoctor platform for certain conditions, instead of having to wait days for an appointment at a regular doctor's office.

We partner with GoodRx, America’s leading prescription price transparency platform, to provide our patients with the medications they need for the lowest cost available. Together we are working to fix America’s broken healthcare system.

The role
We’re seeking a full time patient advocate to represent HeyDoctor to our patients. Our team of Patient Advocates are often the first and last interaction our patients will have with HeyDoctor — and couldn’t be more important in our mission of building the most trusted healthcare brand in America.

In this role, you'll help patients quickly resolve issues and help us build internal processes to better serve our patients. This is an incredible opportunity to help build the first healthcare brand that people can love and create an exceptional experience for customers across the country. Note: This is an entry-level position with a primary focus on customer service.

Responsibilities :
-Field and respond to customer questions and needs via our custom designed patient care portal
-Troubleshoot issues with account management, shipments, billing, and more
-Consolidate and report common technology issues patients face to the product and development team
-Develop and implement initiatives to improve or automate processes related to patient care and Operations
-Be the voice of the patient during internal conversations
-Find ways to raise the bar on patient experience, to ensure we’re always delivering the best possible experience to everyone

Skills & Qualifications :
-At least 1 year of experience in a customer-facing role
-Superb judgement, the ability to think quickly on your feet, and deep empathy
-Great written and verbal communication, everything you write makes a customer feel listened to and taken care of
-Experience with ZenDesk, or another customer support ticket system, is a major plus!
-Aptitude and enthusiasm to learn the ins and outs of a fast-moving startup

-Competitive salary ($55-65k)
-Great healthcare (obviously)
-Great coffee and snacks daily
-As an early hire on a close-knit team, we want you to help shape the
company’s culture and future

How to Apply: to be considered, please copy and paste this URL into your address bar and complete the form: airtable.com/shraNVLrbMQMfCgjd

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

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