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Primary care in your pocket. Just what the doctor ordered.

Customer Experience (Part-Time, weekends/weekdays)

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How to apply: to be considered, please copy and paste this URL into your address bar and complete the form: airtable.com/shr989sPTvNrdhakt

HeyDoctor is a modern healthcare company with a laser focus on improving the access, ease and affordability of high quality primary care for all Americans, starting with simple conditions. You can get care from our expert doctors and clinical team for many common conditions in under 5 minutes, right from your couch.

We’re building healthcare company that people can truly love.

The role
We’re hiring part-time customer experience agents to represent HeyDoctor to our patients during weekends and weekdays. Our customer experience team is often the first and last interaction our patients will have with HeyDoctor — and couldn’t be more important in our mission of building the most trusted healthcare brand in America.

In this role, you'll help patients quickly resolve issues and help us build internal processes to better serve our patients. This is an incredible opportunity to help build the first healthcare brand that people can love and create an exceptional experience for customers across the country. Note: This is an entry-level position with a primary focus on customer service.

Some things you will work on:
- Field and respond to patient questions and needs via our custom designed patient care portal
- Troubleshoot issues with account management, shipments, billing, and more
- Consolidate and report common technology issues customers face to the product and development team
- Develop and implement initiatives to improve or automate processes related to CX and Operations
- Be the voice of the customer during internal conversations
- Find ways to raise the bar on patient experience, to ensure we’re always delivering the best possible experience to everyone
You should have:
- At least 1 year of experience in a customer-facing role
- Superb judgement, the ability to think quickly on your feet, and deep empathy
- Great written and verbal communication, everything you write makes a patient feel listened to and taken care of
- Experience with ZenDesk, or another customer support ticket system, is a major plus!
- Aptitude and enthusiasm to learn the ins and outs of a fast-moving startup

- $18-24/hour (depending on experience)
- Great coffee and snacks daily
- Great entry level position for those interested in learning more about working at a fast growing startup
-Remote work possible

We are proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.

How to apply: to be considered, please copy and paste this URL into your address bar and complete the form: airtable.com/shr989sPTvNrdhakt

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