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Open API platform that helps businesses bring social media into customer service.

Open API platform that helps businesses bring social media into customer service.

At HelpSocial, we help large brands that are overwhelmed with customer inquires in social media. We help them scale their response efforts across teams and applications all around their organization. Along with a full featured web application for social monitoring, we offer and Open API that brings social media and messaging app capabilities into the support systems already in use for other communication channels. This is gives the brand the ability to respond faster and resolve customer issues quicker in social networks, with very little disruption to their established customer care processes. Additionally, we charge on a usage-based pricing model giving the business the financial flexibility to scale based on their need at any given time.
CTO, Co-Founder at HelpSocial, Geek and Student. Senior Systems Engineer and social media innovation at Rackspace Hosting.
CEO, Co-Founder at HelpSocial. Enterprise sales and marketing background. Customer support and social media innovation at Rackspace Hosting.

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