Avatar for Helpshift

Digital Customer service platform

Culture

Most people think of startups as 5-10 people sitting in a room and coding away. While we had our share of fun, we would describe as a “high growth” startup. We believe in Inbound hiring so we hire mostly through referrals. We hire mostly experienced product folks from other startups as well as freshers.

We have a culture of learning by doing so and always in search of smart programmers who pick up stuff on the go but we don’t do any formal classroom trainings. When things are not working out, we talk to the employee and try to help them and consider things like team change, role change etc.

Helpshift is great platform for the work life balance. It has a great open culture with top executives friendly and approachable at any given instance.

We strongly believe incorporating our core values at work -
Be open
Be in the know
Listen to learn; pursue to grow
Go for the ideal; keep it real
Own your craft with pride
Guide customers beyond the now
Empower each other; triumph together

We are definitely a workplace that prioritizes company culture, collaboration, employee empowerment and data-driven success.

Perks and benefits

Health & wellness

Healthy employees are happy employees. You’ll enjoy full health coverage and we contribute towards your family’s coverage.

Parental leave

Rest and relaxation

We offer generous PTO to provide employees with the time necessary to rest and rejuvenate.

Company meals

Meals on Us: Catered lunches and weekly Happy Hours

Commuter benefits

We respect our employees time and offer you free Office cab facility for your hassle free travel.

Learning & development

We are committed to helping our employees develop and grow, making learning and development funding and resources readily available.

Giving back

Contributing to our community is part of who we are. With regular opportunities to volunteer, we ensure that our impact will be felt across the community.