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On-Demand Tech Provider

Data Analyst

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Based in Los Angeles, HelloTech provides professional and affordable on-demand tech support via a network of fully vetted independent technicians throughout the US. HelloTech providers deliver a wide range of services, focusing on computer support and repair, home networks, smart home devices and televisions. We are at the intersection of several powerful trends including the “gig” economy, smart homes, and in-home aging.

If you are a natural problem solver that loves data, thrives in a fast-paced and collaborative environment, and jumps at the opportunity to take on new challenges, we want to hear from you! We are seeking a talented Data Analyst to create, review, and translate data, and provide insights to support critical business decisions as we grow. The ideal candidate is passionate about understanding consumer behavior and demonstrates an ability to transfer findings into meaningful, prosperous, long-term relationships. The Data Analyst will work to generate the data and analysis needed to make the best decisions as we continue to grow and innovate.

As the Data Analyst at HelloTech, you’ll be responsible for helping to push the business forward on all fronts, based on insights derived from a deep understanding of our data and operations. You will work to generate the data and analysis needed to make the best decisions as we continue to grow and innovate, with exposure to top executives and team members across the organization.

Responsibilities:

Complete analysis projects with business stakeholders to monitor the health of the business and help make data-driven, strategic, and operational decisions

Develop strong working relationships with team members across departments, gathering requirements and understanding their key metrics and drivers

Build and own business intelligence dashboards, visualizations and granular datasets that provide actionable insights to team members across all departments

Develop a deep understanding of user behavior patterns and insights, and correlate engagement metrics with conversion rates, customer lifetime value, and financial performance

Provide analytics to support product launch initiatives with A/B and multivariate testing
Collaborate with data engineering to improve data architecture and maintain a robust and accurate data warehouse

Able and willing to take on challenges in extracting data

Ad-hoc data analysis, deep dives, data visualizations, statistical modeling, analytical reports, and other presentations to aid senior management in decision making

Required Qualifications:

3+ years of experience as a Product Analyst, Reporting Analyst, Business Intelligence Analyst or similar field

Bachelor's degree in Business, Marketing, Statistics, Economics, Engineering or a related field

Strong Proficiency in SQL and experience working with large, relational databases

Proficiency with business intelligence tools like Tableau, Metabase, or similar

Proficiency in web analytics tools including Google Analytics

Experience in at least one high level programming language like Python or R is a strong plus

Experience with marketplace, e-commerce and/or subscription businesses, billing cycles, and payment instruments

Strong sales, analytical, and problem-solving skills

Understanding of online advertising, A/B testing, cohort analysis, conversion optimization, customer segmentation, etc

Proven ability to clearly articulate data stories to business and technical audiences

Ability to adapt easily to changing situations and demonstrate flexibility in juggling priorities

Passion for turning data into insights and helping others to unlock the power of their data

Highly motivated self-starter, analytical problem solver and creative thinker, with the ability to work independently

Excellent written and verbal communication skills