Avatar for Heights

Building the world's leading consumer brand for brain health and mental wellness

Community Manager

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Who You Are:

We are looking for a highly motivated, creative, ambitious and driven individual with excellent communication skills as you'll be engaging directly with our customers.

You'll need to have an existing demonstrable knowledge of social media platforms, especially Instagram and Youtube, to take on this crucial role at a critical time in our journey as we take our first product to market and look to scale and grow rapidly.

The type of person you are and your values is just as important to us as your skills and experience as we are passionate about building an exceptional team of people who work perfectly together.

What do those values look like?

- You have a sense of humour and demonstrate humility.
- You hustle rather than hassle (ie you are a problem solver).
- You pursue potential with purpose.

**Responsibilities**

Joining the Heights team at this exciting, early and pivotal stage of our journey will require you to be someone who thrives on getting stuck in to challenges by loving being customer facing, multi-tasking like a pro, a fast learner who quickly adapts, a natural team player who is outcome focussed.

We use a number of no-coding platforms so it is easy to make rapid changes and see the results of your work. This means we can iterate and learn as fast as we can think of and execute experiments.

Must Have:

- Existing experience of growing and engaging an audience on Instagram, whether your own or for a brand.
- Experience in understanding the drivers for engagement, metrics, and ability to grow
- Perfect written English and grammar, and a love of communicating through social media
- A clear passion for customer and community engagement
- An interest in health and wellbeing
- A passion for design and brands
- A passion for or demonstrable ability to write engaging copy

Nice To Have:

- Experience on other social media platforms (Youtube, Linkedin, TikTok, Twitter)
- Knowledge of the social media landscape including influencers in wellness
- Knowledge and insights from what you believe the best in class brands do to engage their communities
- Being creative with video is a bonus - we would love to leverage youtube and linkedin - all ideas are welcome at this point.

Outcomes

- Weekly improvement of % new members joining private instagram community
- Weekly improvements in engagement of private instagram community
- Weekly improvements in engagement on the public instagram channel
- Weekly improvement of turning questions/enquiries into customers
- Alternatively - we love free thinkers and welcome you to devise new metrics you think more accurately show the improvements you are making

**Perks**

Being part of a small team means you will have the chance to really help shape the future of Heights, working closely with the founders and our team of world class advisors.

Our office is in the heart of Soho and we promote a culture of a flexible working schedule.

We also offer a budget for personal development, and of course - anything that will keep your brain at peak conditions (for example free Heights and an annual free membership to Calm).

After all, a healthier brain leads to a happier life - and we are building a healthy culture of happy brain first enthusiasts!

To apply for this role please email:

robk@yourheights.com with a CV and some reason why you think you're the best person for the role. Extra marks for demonstrating creativity or catching our eye in this first stage.

Heights at a glance

Building the world's leading consumer brand for brain health and mental wellness

Heights focuses on E-Commerce, Personal Health, Health and Wellness, and Brain Health. Their company has offices in London. They have a small team that's between 1-10 employees.

You can view their website at https://www.yourheights.com/

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