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The New Standard In Product Analytics. Fuel product growth and team agility

Jobs at Heap

Help us bring data science to the masses. We're a small team building the analytics layer that powers 4,000 companies and helps them make smarter decisions. Heap automates away the pain of data. Other analytics tools require you to define events upfront and manually instrument code. Instead, Heap automatically captures everything: clicks, submissions, taps, etc. This lets our users analyze data instantly and retroactively, without writing code.
Showing 9 of 9 jobs
Engineering

Principal Data Scientist

Posted 2 months ago
  • Research and develop novel product features. You’ll be solving challenging technical and statistical problems that automate insights for Heap users.
  • Test prototypes with clients. You’ll pair directly with clients to understand their data and business problems, in order to test methods and product features in practice.
Marketing

Product Marketer

Tell Heap’s story to the world.

As Heap’s very first product marketer, you will own our market positioning and do whatever it takes to ensure our products keep resonating with customers.

Marketing

VP of Product Marketing

Posted 2 months ago
  • Provide executive leadership for all product messaging, competitive analysis and positioning, product launch management, pricing, GTM strategy, sales enablement, and customer insights to inform strategic campaigns that help drive customer acquisition, retention, and expansion.
  • Lead the company-wide development of product messaging and positioning, including competitive d...
Operations

Head of Revenue Operations & Strategy

Posted 3 months ago
  • Lead the Global Sales, Marketing & Customer Success Operations organization.
  • Co-develop GTM Strategy with the CRO- establish insights into performance, market opportunities and manage cross functional planning processes.
Operations

Customer Success Operations Manager

Posted 1 month ago
  • Reporting: Report to executives and the board on past results and renewals and upsell forecasts, e.g. through dashboards and presentations
  • Analysis: Track leading indicators of renewals and upsell (adoption, utilization, NPS) and analyze them to understand what’s going well and what’s not
Product

VP of Product

Posted 2 months ago
  • Strategy. As an executive, our VP Product needs to be a company leader, not just a PM leader. We expect our VP Product to shepherd our most important strategic resource: a winning product strategy and roadmap.
  • Hiring. There’s nothing more important to Heap than hiring well. We expect our VP Product to h...
Sales

Strategic Customer Success Manager

Posted 2 months ago
  • Own leading and lagging indicators of success.

Retain and grow the revenue for existing Heap customers, owning the net retention rate of your customer base.
Own product adoption metrics, value plan, and relationship plan for your customers.
Maintain high NPS scores for both implementation and account satisfaction.

Sales

Senior Customer Success Manager

Posted 2 months ago
  • Own leading and lagging indicators of success.

Retain and grow the revenue for existing Heap customers, owning the net retention rate of your customer base.
Own product adoption metrics, value plan, and relationship plan for your customers.
Maintain high NPS scores for both implementation and account satisfaction.

Sales

Customer Success Enablement Manager

Posted 1 month ago
  • Designing, developing and maintaining onboarding programs for customer success teams and managers (Customer Success, Professional Services, Technical Support and Customer Education)
  • Developing product training programs for customer success teams and managers