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Industry's first end-to-end communications solution.

Customer Success Manager

$90k – $120k • 0.01% – 0.1%
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We're looking for a brilliant and versatile Customer Success Manager to help us build and scale HealthCrowd. Though we prefer candidates with 1-2 years of professional experience, those with less are welcome to apply as well.

YOU, our Customer Success Manager, are a key member of our Customer Success team. You will:
* Guide new customers through implementation and launch, analyze data, and provide customers with insights and recommendations to meet their ROI objectives
* Work with account management, engineering and product teams to support, promote and enhance our SaaS offerings

You get:
* To participate in building a company and delivering sustaining value to its customers
* An environment where you will work alongside a strong and cohesive team
* Versatile professional development paths outside customer success, including: engineering, product, account management and sales
* Full dental, vision and health benefits
* Salary + 401(k) + stock options

Are you the right person to help us capture the opportunity ahead?
* Have an undergraduate or a graduate degree from a top school, with demonstrable academic distinction
* Have 1-2 years of professional experience, preferably in SaaS and in a start-up setting, in customer-facing customer success, account management, program/project management or product management roles
* Take ownership of your work, and are excited to tackle problems outside your comfort zone
* Pay attention to minute details and let very little slip through the cracks
* Are located in the San Francisco Bay Area (or will find a way to get here!)

Think it's YOU? Okay, find out more details on our website (healthcrowd.com/why#headingCsm) and apply!

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