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The Performance Platform for the Heavy Construction Industry

Operations Manager - North East Region (Boston)

$75k – $100k • 0.01% – 0.1%
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HaulHub is the hottest logistics startup in the heavy construction industry powered by cutting edge mobile apps and a first of its kind collaboration platform for Asphalt Contractors, Material Producers, and Civil Constructors.

Based in Boston, we are growing fast and spreading into new markets with blue-chip construction companies. As part of our Operations team, you'll be responsible for onboarding and assisting new customers, configuring their portal, and ensuring the overall customer experience runs seamlessly.

What you’ll do:
• Lead onboarding efforts as HaulHub actively expands
• Become an expert on all aspects of the HaulHub platform and gain a
deep understanding of our clients, their challenges, and workflows
• Work with our new clients to onboard them onto the HaulHub platform
following our existing Onboarding Playbook
• Coordinate with internal support teams to deliver additional client
training as required
• Listen to customer feedback and identify opportunities to adapt/improve
product offering accordingly
• Provide key feedback to help build and improve our processes to drive
toward a world-class experience.

We are looking for someone with:
• 2-5 years of Customer Success experience as an Onboarding Specialist
or similar role in an enterprise SaaS business
• Works well when given a good deal of autonomy
• Self-starter who knows how to prioritize and problem solve
• Enthusiasm, excellent verbal and written communication skills and
meticulous attention to detail
• Ability to work cross-functionally in a fast-paced startup environment
both remotely and in-office
• Ability to manage time, multitask and work under pressure in an
environment of change
• Ability to communicate technical requirements and able to understand
the importance of them and business impact
• You're hungry to learn, willing to dive into the deep end, and not afraid to
experiment

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