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Technology for material hauling

Customer Support Representative - Boston / Atlanta

$40k – $50k • 0.01% – 0.1%
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JOB SUMMARY

HaulHub, Inc. is a high-growth transportation and logistics startup that is providing a digital solution for the construction and transportation industries. Conveniently located in downtown Boston (Copley Square), we are seeking high-energy, motivated, entrepreneurial rockstars to join our team and help take us to the next level!


RESPONSIBILITIES AND DUTIES

HaulHub is looking for a Customer Success Associate to join our rapidly growing team. You will be principally responsible for ensuring that our users are engaging well with our system. Our users, which include both small and large construction companies as well as dump truck fleet and individual operators, will look to you to help them use our technology effectively and efficiently. You will help with matching jobs, solving disputes, overseeing payments and providing guidance and problem-solving on a wide range of issues. Customer and user satisfaction and task completion will be your primary responsibilities.


QUALIFICATIONS AND SKILLS

HaulHub is an entrepreneurial startup technology company and we are looking for high-energy, motivated talent who are interested to learn and grow. This is an entry-level position (0-2 years of work experience). A bachelor’s degree is required, preferably in a business-related field such as marketing, operations or general management. A demonstrated affinity for digital technology is an absolute must, as is a rigorous service-oriented mentality. Prior customer support or sales experience, including from internships, will be well regarded. Knowledge of the construction, transportation or logistics industries will also be considered favorably, however this is not a requirement

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