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1 Hour Grocery Delivery

Customer Service Quality Control Intern

No salary
Apply now

What You'll Be Doing?

  • Create and update Zendesk sub-categories for stakeholders to better monitor customer inquiry, compliment and complaint trends.
  • Create and update Zendesk macros in multiple languages in accordance to brand guidelines.
  • Help update Zendesk settings to maximise customer service agent efficiency.
  • Create document detailed customer service standard operating procedures (SOP).
  • Assist in communicating between countries.
  • Assist to create customer service training material.
  • Assist with English-Thai translations.
  • Assist to update company FAQs.
  • Other duties as deemed necessary.

What We Are Looking For?

  • Currently pursuing or recently finish a Bachelor Degree in Customer Service or any other field.
  • Able to take pressure, patient, friendly, customer-centric.
  • Have great interpersonal and communication skills.
  • Ability to multitask and good problem solving skills.
  • Fluent in English, Bahasa Malaysia and Thai.
  • Passion for startup and e-commerce.
  • Available full time for at least 3 months (longer internship preferred).

Perks & Culture

  • Monthly allowance
  • Free flow of snacks in the pantry
  • Flexible working hours
  • Fun, friendly, young and dynamic colleagues
  • Multi-cultural environment
  • Smart casual attire everyday

See what it's like to work here: http://happyfresh.com/careers

Location
Kuala Lumpur
Job type
Internship
Visa sponsorship
Not Available
Hiring contact

Raisa Nabila

Avatar for Raisa Nabila

Happ Fresh at a glance

1 Hour Grocery Delivery

Happ Fresh focuses on Mobile, E-Commerce, Food and Beverages, E-Commerce Platforms, and Same Day Delivery. Their company has offices in Federal Territory of Kuala Lumpur, Mumbai, and Special Capital Region of Jakarta. They have a large team that's between 201-500 employees.

You can view their website at http://happyfresh.com or find them on Twitter, Facebook, and LinkedIn.

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