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1 Hour Grocery Delivery

Customer Service Representative ( Contract )

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What You Will be Doing?

  • Deliver personalized service via various channels (i.e. calls, emails, chat, social media) related to the customer in an effective and efficient manner.
  • Expected to consistently deliver excellent quality service to customers to achieve total customer satisfaction and solicit customers’ feedback and identify trends for improvement actions.
  • Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
  • Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies, and procedures for the company or department.
  • Keep abreast of developments and changes in products, services, policies, and procedures by reading pertinent journals, attending briefing/meetings and courses.

Who Are We Looking for?

  • Strong team player.
  • Customer-oriented with good interpersonal and communication skills (oral and written).
  • Highly adaptable to a fast-paced and dynamic environment.
  • Problem analysis and problem-solving skills.
  • Fluent in English & Bahasa Malaysia (Writing and Speaking).
  • At least 1-year call center experience.
  • Fresh graduates welcome to apply.
  • Willing to work in Mid Valley, Kuala Lumpur.
  • Able to work in shifting schedule including on weekends and public holidays.
  • Computer literacy (E-mail, Gmail & MS applications)
  • Preferred knowledge in any of the one: Zendesk, LivePerson, FreshDesk, any CRM system.


  • Fun, friendly, young and dynamic colleagues.
  • Multi-cultural environment.
  • Smart casual attire everyday.
  • Employee Purchase Privilege: affordable grocery shopping and delivery for HappyFreshers!
  • Free flow of snacks in the pantry..

See what it's like to work here: http://happyfresh.com/careers

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