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Customer Success Manager

$100k – $130k • 0.01% – 0.05%
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HackerRank is a Y Combinator alumnus backed by Tier one Silicon Valley VCs. We are a skills-based tech hiring platform that helps companies evaluate technical skills, better. We’re driving a new paradigm shift by eliminating resumes and creating opportunities for hundreds of thousands of programmers worldwide. We have a community of 3.5M+ developers and 1,000 customers across industries, and the best part is we are just getting started. Our customers including VMware, Twitter and Capital One, rely on HackerRank to build strong engineering teams.
We've assembled an amazing team consisting of people from a wide variety of background and companies like LinkedIn, Google, Amazon, Oracle, and others. If you're interested in scaling HackerRank by working with some of the largest companies in the world, let’s talk.


WHAT YOU’LL LOVE TO DO…

Proactively on-board all new enterprise paying customers and deeply understand their needs in order to best align our software to their goals. Onboarding may include in person product trainings when and if needed

Increase customer retention by conducting regular check in meetings, and perform quarterly checks for reviews

Collaborate with our Product, Engineering, and Customer Support team as necessary to resolve technical bugs and issues

Work along side with our Sales team to identify up-sell opportunities

Track accounts to identify churn risk and work proactively to eliminate risk

Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs

Your experience (and you've LOVED it!)

2+ years experience developing and implementing best practices and processes for the customer success team

Experience working with large enterprise or fortune 500 companies

Roll up your sleeves problem solver with strategic and tactical experience

Technical or computer science background preferred

GET EXCITED. Because you're about to have a huge impact.
HackerRank is growing fast and we're having a great time working together as we build! We're a fun, friendly, passionate bunch. We’re a team of teams and we’re looking for more smiling faces to come join us! The position is full-time and based in the heart of Silicon Valley.

BENEFITS. As if working alongside the smartest brains wasn’t enough.
We have a full package of competitive benefits and perks available for you and your dependents:

-100% employee coverage for Medical, Dental and Vision; with 70% coverage for dependents
-Employee stock options, 401k, flexible work hours and time off, commuter benefits
-Monthly wellness classes, free lunches, snacks and endless supply of Philz Coffee
-Ping pong, scooters, foosball, and beautiful trails nearby, to name a few!
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Insurance for employee & family

Flexible work hours & vacation time

Catered meals & fully stocked kitchen

Work with the “smartest brains”

Competitive salary

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