Customer Success Associate

Founded in 2016, Guiker is modernizing the residential real estate industry through technology that simplifies the tenant-landlord relationship, providing convenient tools for every step of the rental process. In doing so, we are enabling individual property owners to remove themselves from the day-to-day and focus on their long-term investment goals.

An economic empowerment platform, Guiker has helped thousands of small landlords generate more income while helping tenants from more than 50 countries find a new home.

Our mission is to make real estate accessible to everyone and open doors for those who refuse to settle.

Responsibilities

• Manage inbound and outbound calls, chats and emails with efficiency and a positive attitude
• Identify customers needs, clarify their information, research their issues and provide solutions
• Build and maintain sustainable relationships
• Engage customers by using professional customer service skills
• Inform, explain and provide up-to-date suggestions on an ongoing basis
• Address, resolve and record any customers issues
• Keep accessible and comprehensive records of relevant issues as needed
• Participating In product improvement discussions

Requirements

Must-have

• Great verbal communication skills in English, especially over the phone
• Ability to stay calm and confident during phone conversations
• Able to work under pressure
• Self-motivated and adaptable - comfortable with a fast-paced and always changing startup environment
• Ability to multitask, set priorities and manage time effectively

Nice-to-have

• Previous experience in customer services, sales operations and callcenter
• Experience with Zendesk or other relevant Customer communication software
• Familiarity with the real estate industry
• Other languages will be an asset (French or Mandarin preferably)

Benefits

• Competitive Compensation Package
• Uncapped Commissions
• Health, Dental & Vision Benefits Plan
• Learning & Professional Development
• Endless Opportunities for Growth