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All-in-one Marketing & Sales Automation

Customer Success Manager

$55k – $75k
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About the Role:
Growlabs, recently acquired by AdRoll Group, is looking for a Customer Success Manager to join our growing North America Sales team based in our San Francisco office. Growlabs is a fully automated sales engine, disrupting the marketing and sales ecosystem. We help businesses identify, engage and convert leads faster by using machine learning and Ai.

As a member of the Customer Success team, your main objective is to act as the nexus of communication across external clients and several internal teams, managing onboarding, and optimizing the performance of our product for customers. You will be an integral part of growing our business partnering closely with our existing Growlabs clients, our internal Account Executives and Product teams to provide customer value.

- Building strong relationships with clients and optimizing for renewals
- Scheduling onboarding calls and walking clients through the platform
- Analyzing client data
- Coming up with strategies for clients to optimize who they're targeting
- Provide technical and product support to guide clients

- 3+ years of account management, customer success experience and proven track record of exceeding targets
- Highly motivated, resourceful, and results-oriented to achieve goals
- Excellent verbal and written communication skills
- Self-starter and a true entrepreneur at heart
- Strong business sense, understands technology and how to effectively use it
- Friendly and outgoing, not afraid to connect with new people

Ideal Personal Attributes:
- Innately curious to learn ‘why’ and ‘how’
- A roll up your sleeves, self-starter personality
- The sophistication to navigate an enterprise sales process combined with the urgency required to hit quarterly activation targets
- Unquestioned ethics and clarity around doing the right thing for our customers, for your co-workers, and for the company

- Highly competitive base salary and equity packages
- Paid Time off and a generous holiday schedule
- Health Benefits: Medical / Vision / Dental
- Training & Development
- Monday night dinners, Bagel Wednesdays and unlimited snacks

About Growlabs, a division of AdRoll Group

Growlabs is a powerful tool for sales and marketing teams. We combine high-quality B2B lead generation with efficient, time-saving automation to help our clients grow their businesses, at scale.

Our lead generation can find those key decision makers using highly segmented filters to deliver targeted personalized messaging at scale. Built-in AI, dynamically automates email engagement from delivery to reply so you can focus 100% of your time on warm leads.

Growlabs is a solution for every company whether you're an exclusive team of professionals, a growing early-stage startup or an enterprise level team.

AdRoll Group is committed to creating diverse teams of “Rollers” and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics.

Apply for this job here: adrollgroup.com/careers/open-positions/san-francisco?job=1470223

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