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Sales Engagement Platform

Product Support Specialist

$30k – $70k • 0.05% – 0.1%
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Groove is looking to add a key member to our fast-growing product support team! Every day we are on the front lines helping 30,000+ Groove users understand and use our software, and along the way we gather feedback from users to drive improvements to the platform. Our mission is to empower sales teams to operate at peak performance!


Responsibilities
* Interact with Groove users by live chat, email, video & phone.
* Guide and coach new users who might be unfamiliar with our platform.
* Work closely with internal teams to help users and/or troubleshoot.
* Optimize our internal and external documentation when necessary.
* Surface ideas and user feedback about the product experience.
* Identify and initiate changes to help scale our operations.

We are looking for people who..
* Have strong analytical, organizational, written, and verbal communication skills.
* Have a positive and optimistic personality - no problem is too big.
* Can explain how Groove works to a range of audiences and feel comfortable with technical concepts.
* Will empathize with users and quickly grasp the issues they’re facing.
* Happily take on new projects which involve research, becoming a subject matter expert, and driving them to completion.

Benefits

Excellent compensation and benefits package, including competitive base salary, equity and incentives, commuter reimbursement, and health insurance coverage.
 
Groove is an equal opportunity employer and values diversity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Meet your team

People you would work with in this role

Phillip Legnitto

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Margaret McCarthy

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Via
Challenger

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