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Combining humans with Machine Learning to disrupt the customer service industry

Combining humans with Machine Learning to disrupt the customer service industry

Our company serves 300M+ customers and offers personalized assistance and technical support for connected devices (phones, tablets, IoT/smart home, etc.) on behalf of the largest mobile and retail brands. We believe this is just the beginning. By developing new technology, processes, and capabilities we can extend our award-winning service levels (NPS, CSAT, and resolution rates) to a much broader set of clients and end customers. We have ensured our team has the autonomy to ideate and build the best platform and service while still leveraging the solid financial stability of a larger company. Success will be in the platform delivery. This is where you come in. We are not looking for project managers or code implementers or web designers. We are looking for explorers. We’ll hire you for your skills –but expect much more. We need forward-thinking team
members that can execute their expertise while planning for scale.

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Amit Sood

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Builder. CTO & CPO Simplr.