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Helping companies to generate additional revenue easily from your customer support

Level 2 Software Support

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Gorgias helps ecommerce companies transform support from painful to exceptional.

Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with ecommerce data such as purchase and delivery info.

Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using ML. 💬 + 📦 = ❤️

We've been around since 2015, and we're currently serving over 4000+ ecommerce businesses, including Timbuk2, Steve Madden and MVMT.

Do you love helping people? Do you love problem-solving? We're looking for talented and motivated Level 2 Support agents to join our Belgrade team.

About You

  • Proven track record of demonstrated ability to dive into the logs and find out solutions
  • Excellent English verbal and written communication skills
  • Previous B2B SaaS and enterprise software experience
  • Technical experience in one or more of the following is preferred: API developer support experience is a plus, 1+ years experience in an object-oriented programming language or scripting language.
  • Knowledge of SQL databases

What You'll Do

  • Cross-functionally with engineering and customer support to troubleshoot client-facing API integration issue
  • Respond to customers' technical support requests and feature-related questions
  • Debug customer issues and create reproducible test cases for engineers to resolve
  • Combining technical expertise with customer service to resolve questions and issues
  • Document and build new tools to improve support flows

Company Perks & Benefits

  • Team retreat twice a year in the USA
  • Have a significant impact on an ambitious product
  • Included powerful workstation/laptop
  • We cover the lunch expenses: 200 EUR monthly allowance
  • Private Health Care

We are looking forward to connecting with you :)

Location
Belgrade
Job type
Full-time
Visa sponsorship
Not Available
Hiring contact

Healthcare benefits

Medical, dental, and vision coverage.

Retirement plans

401k for US, PEE for France.

Parental leave

Paid parental leave

Stock options

4 year vesting period with 1 year cliff.

Remote friendly

Almost half our team is remote. Remote stipends provided and flexible hours.

Sponsored lunch

Catered lunch 5x a week.

Never stop learning

1+ sponsored conference per year

Company retreats every 6 months

We have offices all around the world. It's great to get together sometimes.

Gorgias at a glance

Helping companies to generate additional revenue easily from your customer support

Gorgias focuses on Information Technology, Artificial Intelligence, Productivity Software, Email, and Browser Extensions. Their company has offices in San Francisco, Toronto, Paris, and Belgrade. They have a small team that's between 1-10 employees. To date, Gorgias has raised $17.3M of funding; their latest round was closed on November 2019.

You can view their website at https://gorgias.io/ or find them on Twitter, Facebook, LinkedIn, and Product Hunt.