Avatar for Gorgias

Helping companies to generate additional revenue easily from your customer support

Jobs at Gorgias

Customer support can be a hard and repetitive job. Imagine replying to the same, "where is my order?" question 400 times a day - humans shouldn't do that. Machines should. That's why we come to work at Gorgias. We are working hard to automate the repetitive requests so that people who are doing support can focus on tough and interesting cases instead. We're helping over 2000+ e-commerce businesses worldwide that collectively serve millions of consumers. For the customer support agents, Gorgias is not a "nice to have" - it's the primary tool for the job, and even if the end customer never knows about us (as it should be), we're an integral part of their experience. For us, this means two things: we're working on a high-impact product, and we have a responsibility to deliver a reliable and high-quality service. We value getting stuff done, ownership, teamwork, and a growth mindset. We never finished learning, and we prefer making decisions using data. At Gorgias, we treat people with respect and trust, independent of your gender, ethnicity, or background, and we except results and integrity in return.
Showing 22 of 22 jobs
Designer

Product Designer

Posted 2 months ago
  • You've designed web applications and worked on complex design problems
  • You're close to customers and like to base your design on their needs via user research & data
Engineering

Full-Stack Engineer Python/JavaScript

Posted 2 weeks ago
  • 3+ years of experience developing production-grade backend web applications using Python or JS.
  • 3+ years of experience doing front-end development with JS.
Engineering

Back-End Engineer Python

Posted 4 months ago
  • 3+ years of experience doing back-end development on high-traffic web apps with Python or JS.
  • 3+ years of experience working with large RDMS or document databases.
Engineering

Engineering Manager

Posted 2 months ago
  • 3+ years of experience managing a back-end team of engineers working on high-traffic web apps with a dynamic language such as Python or JS.
  • 3+ years of experience working with large RDMS or document databases.
Engineering

Engineering Manager

Posted 1 month ago
  • 3+ years of experience managing a back-end team of engineers working on high-traffic web apps with a dynamic language such as Python or JS.
  • 3+ years of experience working with large RDMS or document databases.
Engineering

Full-Stack Engineer Python/JavaScript

Posted 3 weeks ago
  • 3+ years of experience developing production-grade backend web applications using Python or JS.
  • 3+ years of experience doing front-end development with JS.
Marketing

Product Marketing Manager

Posted 1 month ago
  • Run market analysis (Industry, trends, customers, competitors) to get an in-depth understanding of our customers/prospects and deliver valuable outputs
  • Influence our positioning vs competitors, refine our target and ICPs, improve our brand messaging and identify market opportunities
Marketing

Partner Marketing Manager (San Francisco, LA, NYC, Toronto)

Posted 1 month ago

Gorgias helps ecommerce companies deliver excellent customer service at scale.

Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with ecommerce data such as purchase and delivery info.

Operations

Level 2 Software Support

Posted 2 months ago
  • Proven track record of demonstrated ability to dive into the logs and find out solutions
  • Excellent English verbal and written communication skills
Operations

Head of People

Posted this week
  • Build a career path for team members across all departments
  • Make sure culture is at the heart of the company (360 reviews, engagement surveys, retreats)
Product

Product Manager

Posted 3 weeks ago
  • Drive product usage (per feature), which will drive ARR growth, and optimize for the success of our customers using specific metrics (first response time, resolution time, etc.)
  • Prioritize features based on revenue opportunity and user feedback: (1) Understand what people want based on quantitative & qualitative feedback. Constantly interact with our customers via interviews, email, social media & internal teams. (2) Come up with creative ideas to solve our customers problems and provide value. Figure out what's inefficient for them using data & market research.
Sales

Strategic Partner Manager (SF, LA)

Posted 1 month ago
  • Drive Annual Recurring Revenue (ARR) through industry partners and events
  • Be the face of the company at various events, meetups, and trade shows
Sales

Strategic Magento Partner Manager (Paris, London)

Posted 1 month ago
  • Drive Annual Recurring Revenue (ARR) through industry partners and events
  • Be the face of the company at various events, meetups, and trade shows
Sales

Strategic Magento Partner Manager (SF, LA, NYC, Toronto)

Posted 1 month ago
  • Drive Annual Recurring Revenue (ARR) through industry partners and events
  • Be the face of the company at various events, meetups, and trade shows
Sales

Magento Partnership Team Lead (SF, LA, NYC, Toronto)

Posted 1 month ago

Gorgias helps ecommerce companies deliver excellent customer service at scale.

Our product creates a unified profile of customers by combining emails, live-chat, and social-media messages with ecommerce data such as purchase and delivery info.

Sales

Business Development Associate EMEA (Paris) - Internship

Posted 1 month ago
  • Work closely with the Strategic Partner Manager EMEA and Account Managers to help them close deals;
  • Drive engagement, pipeline, and ultimately revenue through Strategic Partnerships;
Sales

Business Development Representative (Toronto)

Posted 1 month ago
  • You will create new opportunities by outreaching to qualified deals
  • You'll be the bridge between the Bizdev team and the sales team- taking warm leads generated by marketing and converting them into sales opportunities for our Account Executives.
Sales

Business Development Team lead (Toronto)

Posted 1 month ago
  • Provide on-boarding and on-the-job coaching (including call monitoring as required) to new and existing Business Development Representatives (BDRs) responsible for inbound and outbound lead generation engagements.
  • Develop and cold call targeted list of prospects as well as qualify inbound leads
Sales

Manager of Customer Success

Posted this week
  • Set the overall vision and strategic plan for the Success organization, focusing on driving product adoption, creating positive customer experiences, and driving growth
  • Reduce churn and drive new business growth through greater advocacy and reference-ability
Other

Growth Operations Analyst

Posted 1 month ago
  • Monitor and improve our growth stack to keep our data centralized, using tools such as Segment, HubSpot, Hull, Postgres, Zapier, Periscope, and other SaaS tools. We are also constantly prospecting for new tools to improve our stack.
  • Build automated workflows for the other Growth teams (using HubSpot CRM, Zapier, Google Cloud F...
Other

Customer Education Lead

Posted 3 months ago
  • Develop and implement a customer education program to ensure that customers are receiving maximum value from our platform
  • Identify, prioritize and solve ongoing educational opportunities for our rapidly growing customer base