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Managed Product Labs

Client Relationship Manager

₹2L – ₹3.6L
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Client Relationship Manager – 3.6 lacs per annum
Roles and responsibilities

Build relationships with key employees among customers
Create plans to address clients’ business needs
Schedule regular meetings with customers to ensure they are satisfied
Act as point of contact for complaints and escalate issues as appropriate
Help sales team up-sell or cross-sell services and products
Ensure both the company and clients adhere to contract terms
Study competition to find new ways to retain customers
Set sales and revenue targets and work diligently to meet them
Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Job requirements and qualifications

Proven experience as a Client Relations Manager or Relationship Manager
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)
Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
A customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude
Ability to work well with a team
BSc/BA in Business Administration, Marketing or a related field
Job type
Visa sponsorship
Not Available
1+ years
Hiring contact

Gleecus TechLabs at a glance

Managed Product Labs

Gleecus TechLabs focuses on Enterprise Software, Product Design, Product Development Services, User Experience Design, and Mobility. Their company has offices in Hyderabad. They have a small team that's between 11-50 employees.

You can view their website at http://www.gleecus.com or find them on Twitter, Facebook, and LinkedIn.

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