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Customer Service Platform for today's consumer

Customer Service Platform for today's consumer

Gladly is the customer service platform that revolves around people, not tickets. Built for the 21st-century consumer, Gladly enables B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations. Gladly enables companies to converse seamlessly across voice, email, SMS, chat, and social media with a modern, simple messaging interface lets agents get going in minutes not days. Real-time analytics amplify the voice of the customer and reveal how key topics are trending over time.

With Gladly, agents are empowered, customers feel known and cared for, and companies increase brand loyalty through consistently positive experiences fit for every consumer, from age 18 to 80. Gladly is based in San Francisco and funded by Greylock Partners and NEA.
Founding team at five B2B software startups. Several successful exits. Advisor to Point Nine Capital, several Saas companies, and 2 x EIR at Benchmark Capital.

Healthcare benefits

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+1 more
Total raised


Funded over

4 rounds

Latest round

Series D (Jan 2019)

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