Client Success Manager

You must be professional, organized and motivated as well as have the drive to succeed in a dynamic start-up environment. Ultimately, you will be a reliable and crucial team member with comprehensive platform knowledge who can anticipate client and sales team needs.

Responsibilities:

• Own the full end-to-end campaign management process, including trafficking, testing, implementation, and monitoring of client campaigns.

• Collaborate daily with Sales Directors to formally transition deals for execution, deliver campaign status updates, and make optimization recommendations.

• Become Miles’ product and process expert to consult with clients and answer product functionality and capability questions.

• You'll develop strategic relationships with key partners at brands, agencies, and affiliate program managers.

• Assist with month-end revenue reconciliation, reporting, and billing.

• Be an advocate for our clients internally - work with sales, product, and marketing to address client needs and improve our value proposition.

• Provide performance updates during and at the completion of campaigns.

• Perform full background research on prospects and compile thorough handover documentation.

• Maintain up to date account information to ensure sales CRM is accurate; identify and resolve data inaccuracies.

Requirements:

• A minimum of 2-3 years of advertising operations or customer success experience at a publisher, affiliate network, or performance marketing agency.

• Highly organized and focused multi-tasker with strong attention to detail, analytical and project management skills, and can work independently within a team focused organization.

• Excellent verbal, written, and presentation skills and eager to further refine and develop these skills.

• Ability to work independently with little supervision when needed.

• Dexterity in Microsoft Office, Google G Suite, and Apple’s Keynote.

• Experience working within CRMs, Order Management Systems, ad servers, and other digital media tech systems.

• Bachelor’s degree, preferably in Advertising, Marketing, or Business.

Bonus Points:

Experience with Start-Up

Perks & Benefits

• Competitive salary based on experience
• 401K program with company matching to help you invest in your future
• Employee healthcare benefits includes medical, dental, vision insurance
• Paid time off + sick days
• Employee Referral bonus
• Daily office meals and fully stocked kitchen
• Monthly team-building activities and happy hours
• Monthly gift cards
• Stock in an early-stage fast-growing startup company Our Commitment to Inclusivity and Diversity
  

Miles is committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status.