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The app that rewards all your commute & travel

Client Success Manager

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You must be professional, organized and motivated as well as have the drive to succeed in a dynamic start-up environment. Ultimately, you will be a reliable and crucial team member with comprehensive platform knowledge who can anticipate client and sales team needs.

• Own the full end-to-end campaign management process, including trafficking, testing, implementation, and monitoring of client campaigns.

• Collaborate daily with Sales Directors to formally transition deals for execution, deliver campaign status updates, and make optimization recommendations.

• Become Miles’ product and process expert to consult with clients and answer product functionality and capability questions.

• You'll develop strategic relationships with key partners at brands, agencies, and affiliate program managers.

• Assist with month-end revenue reconciliation, reporting, and billing.

• Be an advocate for our clients internally - work with sales, product, and marketing to address client needs and improve our value proposition.

• Provide performance updates during and at the completion of campaigns.

• Perform full background research on prospects and compile thorough handover documentation.

• Maintain up to date account information to ensure sales CRM is accurate; identify and resolve data inaccuracies.

Experience & Qualifications:

• A minimum of 2-3 years of advertising operations or customer success experience at a publisher, affiliate network, or performance marketing agency.

• Highly organized and focused multi-tasker with strong attention to detail, analytical and project management skills, and can work independently within a team focused organization.

• Excellent verbal, written, and presentation skills and eager to further refine and develop these skills.

• Ability to work independently with little supervision when needed.

• Dexterity in Microsoft Office, Google G Suite, and Apple’s Keynote.

• Experience working within CRMs, Order Management Systems, ad servers, and other digital media tech systems.

• Bachelor’s degree, preferably in Advertising, Marketing, or Business.

Bonus, someone with Start-Up experience

Location
San Francisco Bay Area
Job type
Full-time
Visa sponsorship
Not Available
Experience
2+ years
Hiring contact

Tom Borsellino

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Meet your team

People you would work with in this role

Tom Borsellino

Avatar for Tom Borsellino
Experienced sales executive/usually the first sales hire/MBA

Jennifer Payne

Avatar for Jennifer Payne
Via
10+ years in sales, business development, and operational roles. @Miles @Parkmobile @ParknowBMW Group @Zipcar
Co-founder, Business Development & Strategy @Miles | Formerly VP at @Morgan Stanley

Miles at a glance

The app that rewards all your commute & travel

Miles focuses on Marketplaces, Artificial Intelligence, Transportation, and Mobility. Their company has offices in Redwood City. They have a small team that's between 11-50 employees. To date, Miles has raised $6.125M of funding; their latest round was closed on April 2019.

You can view their website at http://www.getmiles.com or find them on Twitter, Facebook, and LinkedIn.

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