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Gain Life builds software to help injured employees return to work

Solutions Engineer

$70k – $100k • 0.1% – 0.25%
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Gain Life is a Boston-based startup, born out of Harvard University's Innovation Lab. We build software to help injured employees return to work. It's a complex, meaningful, problem that has yet to be solved. The company is backed by world class investors in General Catalyst and Unusual Ventures.

We are looking for a Solutions Engineer (aka: Customer Operations Manager) who is excited to help us create the best possible customer experience and product. In this role, you will:

  • Manage customer relationships ranging from the C-suite to entry level staff. (This may involve ~25% travel post-pandemic, spending time at client sites.)
  • Assess a customer's existing workflows to identify pain points and innovation opportunities
  • Communicate customer needs with your product, design, and engineering teammates
  • Analyze customer usage data to identify issues and opportunities
  • Deliver first rate customer service to those using our software
  • Configure our content management system to the specific needs of each customer
  • Assist your teammates with anything that will help make our startup successful

About You:

  • Possess intangibles such as leadership ability, business acumen, judgment, adaptability, and humility
  • Customer obsessed- doing everything in your power to understand and solve a customer's process and product problems
  • Analytical-minded- candidates must possess an analytical degree (e.g., engineering, hard sciences, math, etc.) and/or have equivalent analytical work experience
  • Self-starter- requires minimal oversight to figure out what's in the best interest of our customers and our business
  • Ability to drive tangible results while working as part of a cross-functional team

Bonus points for experience in:

  • Managing expectations and delivering both good and tough news
  • Leading software implementations
  • Understanding how medium to large-sized companies operate

To apply, please email info at gainlife dot com (no applications submitted through Angel List will be considered), letting us know why you believe you'd be a great fit for this opportunity.

Thanks,

Sean (CEO)

Gain Life at a glance

Gain Life builds software to help injured employees return to work

Gain Life focuses on Fin Tech and Insurtech. Their company has offices in Boston. They have a small team that's between 1-10 employees.

You can view their website at http://www.gainlife.com or find them on Twitter.

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