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Modern CS education

Program Lead, Grace Hopper

$55k – $65k
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Description

Fullstack Academy is the premier software development school located in New York City and Chicago. Y Combinator-backed, our school has garnered the attention of Forbes, TechCrunch, and Business Insider, among others. The reputation of our school is built on the professional success of each and every one of our students. Students have gone on to promising careers at top-tier companies, like Google, Facebook, Amazon, and Spotify. In January 2016, we created the Grace Hopper Program, a need-blind software engineering program for women. In 2017, we launched Web Development Fellowship @ Fullstack Academy in partnership with NYC Tech Talent Pipeline, to offer a tuition-free version of our flagship Web Development Immersive to eligible New Yorkers.

"Fullstack Academy has been a life-changing experience" is something we hear often and the reason why we come to work everyday. We are looking for an empathetic, supportive lead to manage and elevate the on-campus experience for students in our flagship immersive program.

ABOUT THE ROLE

As the Program Lead for the New York City Immersive program, you will own the on-campus experience of our core NYC program. You will be the face of the program to the students on campus, working with them to make sure Fullstack achieves its reputation as the best bootcamp in the United States. You will ensure we consistently deliver on our program’s “WOW” moments and identify new ways to wow our students. You will serve as the connective tissue between students and the rest of the organization, collaborating across teams to ensure that student feedback is heard and the organization responds.

This role is based in our New York City campus and reports directly to the Program Director of the NYC Campus.



RESPONSIBILITIES

In this role, you will:

Be the internal face of Fullstack Academy to students on-campus
Be a champion for and support each student through their on-campus experience at Fullstack Academy
Execute defined cohort project plans to ensure a strong, consistent and positive student experience on campus
Identify and elevate “WOW” moments to enhance the overall student experience
Design, Test, and Implement social and cultural (i.e. non-academic) programming for Fullstack immersive programs
Resolve student issues (behavior issues, academic issues, campus issues, enforcing academic policies) - collaborating with other teams as needed
Attend daily Academics stand-ups to identify and proactively resolve any non-Academic student experience issues
Ensure that student feedback is appropriately routed to all Fullstack teams and coordinate responses with other teams as needed
Hold weekly office hours for students to use for check-ins
Track and continually improve student experience through satisfaction surveys and other tools
Provide support for the organization of events on campus for a variety of internal and external audiences, such as meetups, panels, and guest speakers
Collaborate with our Academic Operations team on designing and implementing policies, processes and updates to our established cohort project plans
Support the NYC Managing Director on projects and growth initiatives for the Fullstack Immersive program


QUALIFICATIONS

You are a great candidate for this role if you have:

2-3 years experience managing projects in a high-touch customer/client-facing role
High empathy and strong interpersonal skills
An infectiously positive and inspiring personality
The ability to handle sensitive situations and to maintain confidentiality
Passion for education and people development
Excellent communication skills
Tech savvy


You are an exceptional candidate for this role if you also have:

Worked with students and/or in an academic or educational organization

Benefits
“A life is not important except in the impact it has on other lives.” - Jackie Robinson

Work where your daily goal is to have a significant impact on the lives of others - students who travel from all over the world to attend a top-rated program that you will be responsible for building and growing. We have an open, friendly, and fun startup culture. You will work with colleagues who have founded companies and worked at Google, Yahoo!, and Gilt Groupe, among others. Our salaries and benefits are competitive, coupled with generous paid vacation and stock options.

Last, but not least, you will get an immense sense of pride and satisfaction every seven weeks, when our students graduate.

Healthcare

Comprehensive Health Insurance

Generous vacation

Generous Paid Vacation

Unlimited coffee and cereal

Unlimited coffee and cereal

Commuter

Excellent Pre-Tax Commuter Benefits

Professional development

Fund for professional development

Awesome staff retreats!

Upstate NY, Hamptons, etc.

Fullstack Academy at a glance

Modern CS education

Fullstack Academy focuses on Education. Their company has offices in New York City. They have a mid-size team that's between 51-200 employees.

You can view their website at http://www.fullstackacademy.com or find them on Twitter, Facebook, and LinkedIn.

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