Email Deliverability Engineer

At Front, we’re redefining work communications and collaboration with our shared inbox for teams. Front brings all of your communication channels (email, Facebook, Twitter, Twilio SMS, live chat etc.) into one place, so you can triage and assign messages, have internal conversations around them, and even sync work across other apps you use from Salesforce to GitHub, without ever leaving your inbox. Today, over 3,000 companies rely on Front to power their communications, and we’re just getting started.

We are looking for an experienced email deliverability engineer based in San Francisco to help build, manage, and scale the Front outbound email stack.

Responsibilities:
- Ensure that every email sent from Front arrives in a timely manner
- Build and improve advanced email features like email tracking, sequences
- Help improve our email monitoring stack and our anti-spam rules
- Help make email-specific settings (SPF/DKIM records, Custom SMTP setup) easier to understand for our customers
- Troubleshoot and resolve bugs and issues, e.g. an email not being delivered to a recipient

Requirements:
- Deep knowledge of the email stack
- Solid technical foundation on DNS, SPF, DKIM, and DMARC
- Understanding of blacklist/spam trap causes and remediation
- Experience with advanced email features like VERP
- Understand the trade-offs in employing different engineering solutions to a problem, valuing pragmatism over idealism
- Ability to thrive in a dynamic, fast-paced, collaborative, and high-growth environment

Bonus:
- Built deep integrations with an email delivery service like Sendgrid, MailGun, Mandrill or SparkPost
- Experience with the Gmail or Office 365 APIs
- Understanding of reputation management tools such as ReturnPath and MxToolbox
- Experience with anti-spam infrastructure to prevent bad actors from exploiting an email service