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Front is the fastest way to manage email and efficiently work with your team

Account Manager - Mid-Market / Enterprise

$75k – $115k AngelList Est.
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Email is the universal communication tool for work. It’s where you discuss work, answer questions, and talk to all of your customers, vendors, and partners. But email wasn’t designed for business and hasn’t evolved with the way you work with a team. So you’re dropping the ball, missing important context, and relying on dozens of siloed apps just to get the job done.

With more than 6,000 customers Front is reinventing the inbox so people can accomplish more together. We’ve created one place where you communicate internally and externally, gain context about customers and projects, and access all your other tools so you can be more efficient, more fulfilled, and ultimately happier at work.

With $138M in funding, Front is backed by Sequoia Capital, and other leading venture capital firms, as well as independent investors including top executives of Atlassian, Okta, Qualtrics, and Zoom. Front was recently named to the Forbes Cloud 100 2020, the definitive list of the top software companies in the world. We have also been recognized on LinkedIn’s 2020 Top Startups, Forbes’ Next Billion-Dollar Startups 2019, The New York Times’ The Next Wave of‘Unicorn’ Start-Ups, Fortune’s Best Small Workplaces, and Glassdoor’s Best Places to Work.

As a Mid-Market / Enterprise Account Manager, you’ll be focused on building deep relationships with some of our most strategic customers. You will serve as the primary point of contact and leverage cross-functional resources like Customer Success, Solutions Engineering, Product and Data to ensure positive outcomes and customer goals are met. Helping our existing customer base evangelize Front across their organization you will be responsible for upsells, cross-sells and renewals always with an eye towards value-based interactions.

What will you be doing?

  • Build relationships with Front’s Mid Market / Enterprise customers ensuring revenue growth and customer retention
  • Work with current customers to understand their business pains, and provide solutions based on our platform to alleviate them
  • Develop strategic territory plans outlining opportunities for upsell, cross-sell, expansion to new business units, and achieve business goals
  • Develop advanced knowledge of your customers' businesses and goals while accurately forecasting sales pipeline
  • Collaborate with Marketing, Product, and Customer Success by providing customer feedback to drive product innovation
  • Track and report all key metrics related to customer growth, retention and Front product usage growth
  • Engage in team development and mentoring

What skills and experience do you need?

  • Value-selling / storytelling
  • Multi-stakeholder management(internally & externally)
  • Outbound → hunting for new use cases inside the install base
  • Pipeline management
  • Strong negotiation skills
  • Impeccable written and oral communication, including slide deck preparation
  • Capable to build and maintain fruitful relationships with C-suite
  • Sales acumen and customer care
  • Partnering with IT/technical influencers across customer base
  • Project management
  • Land and expand/growth mindset

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Location
San Francisco
Job type
Full-time
Visa sponsorship
Not Available
Hiring contact

Aya Lakers

Avatar for Aya Lakers

Healthcare

We take care of your premiums 
for medical, dental, and vision

401k

Invest in your future by saving 
for retirement

Parental leave

Paid time off for birthing and non-birthing parents alike

Flexible pto

Take time to recharge so you can bring your best self to work

Company meals

Breakfast and lunch catered multiple times weekly

Wellness reimbursement

We help you prioritize your physical and mental wellness

Commuter benefits

Flexible options to make getting to work a little easier

Volunteer opportunities

Take time to give back to 
our communities

Front at a glance

Front is the fastest way to manage email and efficiently work with your team

Front focuses on SaaS, Collaboration, Productivity Software, Email, and Apps. Their company has offices in San Francisco and Paris. They have a mid-size team that's between 51-200 employees. To date, Front has raised $138.1M of funding; their latest round was closed on January 2020.

You can view their website at http://frontapp.com or find them on Twitter, Facebook, LinkedIn, and Product Hunt.

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