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Instantly book a professional photographer for anything

Operations Manager

$15k – $25k
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Role:
• Manage and motivate the post-production, photographers recruiting and customer service team (6 people).
• Re-define, manage and develop scalable processes for the business. The idea candidate should have an obsession with process automation. Use insights from daily operations to give continuous feedback to other areas of the business (commercial, marketing, technology) in order to reach the common goal of excellent customer service. Identify and implement best practices and essential processes so that the company operates in an efficient and agile manner. Monitor KPIs and track the progress towards achieving an excellent quality on a timely manner in our service delivery.
• Review daily operations reports to track and improve metrics for photographers onboarding, shootings delivery and customer satisfaction. Be able to make fast decisions based on numbers.
• Customer Service: develop the processes for delivering excellent customer service, gather clients’ ratings and maximize customer LTV.



Requirements:
• Incredibly resourceful, with a proven track record of rising to the occasion and surmounting formidable obstacles to make things happen.
• Project management experience, having managed multiple projects simultaneously with tight deadlines
• Ability to use analytical skills to generate insights, design action plans, quantify tradeoffs between alternatives, and prioritize activities based on their projected impact
• Ability to transition from analytical mode (reviewing or generating operations reports in Excel) to operations mode (helping the team with a last-minute phone campaign) multiple times in the same day as needed
• Proven ability to achieve ambitious goals with limited resources
• Entrepreneurial spirit - Embracing uncertainty, resilience, and doing whatever is necessary to solve problems quickly and scalably
• Working proficiency in Spanish

Fotec at a glance

Instantly book a professional photographer for anything

Fotec focuses on Real Estate, E-Commerce, and Restaurants. Their company has offices in Mexico City. They have a small team that's between 11-50 employees.

You can view their website at http://www.fotec.mx

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