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Leveraging clinical data to create content that prepares patients for the journey

Patient Experience Associate

$50k – $55k • 0.0% – 0.5%
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At Force, we are improving care by enabling a tighter relationship between care teams and their patients. We are looking for passionate people who want to work in a mission-driven team and a collaborative environment.

In this role, you’ll focus on account-based patient support to meet the goals of the organizations we work with. Patients are the face of our platform -- you’ll be responsible for ensuring patients are onboarded successfully and each account is optimized.

You’ll be exposed to all aspects of our business, working with account managers, product and engineering teams, content and marketing, and branding and production.

We are looking for team players who take initiative, are flexible and want to work on exciting and meaningful projects.

What you’ll be doing:

- Account-based patient support for your designated organizations including successful onboarding to Force + continuous technology support primarily via phone & email
- Support account managers including patient-focused data & content projects
- Involvement in product meetings to be the voice of the patient including user research interviews
- Problem-solve and troubleshoot to consistently be improving the patient-facing platform
- Collaborate with our engineers to report issues in the patient platform

Who we’re looking for:

- Quick and collaborative thinker
- Resourceful and enjoys solving complex problems
- Adaptable to new processes and workflows
- Comfortable in a fast-paced, ever-changing environment
- Accountable and can take initiative on projects
- Passionate about transforming the patient experience through digital health
- Empathetic

Minimum qualifications:

- Bachelor’s Degree
- Bilingual English/Spanish preferred
- Prior healthcare exposure (bonus points)

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