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Bringing good food into your everyday. That's our mission

Customer Service Executive (supporting Singapore, Taiwan & Hong Kong)

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【急聘 foodpanda 中文/ 客服人 “Full-timer”】【欢迎刚毕业生

崗位職責:

-為客戶提供最優質的客服服務

-處理訂單及管理與數百家餐館建立良好的關係

-處理客戶和供應商的請求

-技術支持 - 供應商的相關問題,其設備的技術問題(電話和打印機)

全職月薪高達RM2600++

*只限50个工作岗位 (全職 & 兼職) *

必要條件:

-需懂得讀寫華語及能說出一口流利的中文及粵語

-教育程度至少为SPM以上 (專業證書,文憑,任何領域)

-該職位至少需要1年相關領域的工作經驗。

-需有備有責任感,準時,誠信,注重細節

-5天轮班制 (能夠在周末及公共假期工作)

-工作時間 - 9小時

-工作福利: 医药福利,有薪年假,EPF,医药卡,foodpanda企業帳戶, OT (没压力没烦恼)

Responsibilities:

  • Ensure the highest possible quality of customer service for our hungry customers
  • Process order and manage relationship with hundreds of restaurants
  • Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
  • Ensure that processes are followed and bring in new ideas for improvement
  • Constantly work towards improving customer experience
  • Handle customers and vendors requests, as well as external communication with them
  • Technical assistance - vendors on order related issues, technical issues for their devices (phone and printer

Requirements:

  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma any field.
  • At least 1 year of working experience in the related field is required for this position.
  • Able to read and type in Chinese Traditional and speak fluently in Mandarin or Cantonese.
  • Must be able to work on rotational shift (Weekdays, Weekends, Public Holiday)
  • Must be able to join two (2) weeks training
  • Candidate should be Malaysian citizen
  • Preferably with strong computer navigation skills and PC knowledge
  • 50 Full-Time position(s) available.
  • Good communication skills
  • Reliable and responsible in completing task
  • Fast Learner
  • Team player
  • Willing to take on additional task
  • Punctual & Motivated

What we offer:

  • Inside the walls of this office you’ll find:
  • An empowering, international and agile working environment
  • Responsibility from day one in an innovative and rapidly expanding tech business
  • And a bunch of cool extras including a kicker table and table tennis, as well as free fruits and, of course, a monthly corporate allowance for foodpanda.
Location
Malaysia • Kuala Lumpur
Job type
Full-time
Visa sponsorship
Not Available

foodpanda at a glance

Bringing good food into your everyday. That's our mission

foodpanda focuses on E-Commerce, Food and Beverages, Marketplaces, Content Delivery, and Same Day Delivery. Their company has offices in New York City, Singapore, and Berlin. They have a very large team that's between 1001-5000 employees. To date, foodpanda has raised $859.45M of funding; their latest round was closed on May 2017.

You can view their website at https://www.foodpanda.com or find them on Twitter, Facebook, and LinkedIn.

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